iPipeline incident
Quoting Tool, Calcstorm, and FormsPipe - Issues Accessing and Using
iPipeline experienced a critical incident on January 6, 2026 affecting FormsPipe and Quote, lasting 11h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 06, 2026, 04:28 PM UTC
We are currently receiving reports that customers are experiencing issues trying to access and use the Term Quoting tool. We are investigating this issue and further updates will be provided as we have more details. - The iPipeline Support Team
- investigating Jan 06, 2026, 06:02 PM UTC
We are continuing our investigation of this issue and have enlisted the help of all available and relevant resources to identify and resolve this as quickly as possible.
- investigating Jan 06, 2026, 07:13 PM UTC
We have gathered additional information and believe we are closer to isolating the issue and a resolution. Another update will be provided in an hour, or earlier if we are able to resolve the issue
- investigating Jan 06, 2026, 08:44 PM UTC
We continue to investigate this issue. We have also received reports that FormsPipe may also be affected and and are reviewing a possible relationship there.
- investigating Jan 06, 2026, 11:03 PM UTC
We continue to investigate the cause of the issue affecting Quoting, Calcstorm, and FormsPipe. Next update will be in 2 hours.
- identified Jan 07, 2026, 01:39 AM UTC
We believe we have identified the nature of the error and have engaged our hardware vendor for help in resolving it. Next update in approximately 2 hours, if not resolved sooner.
- resolved Jan 07, 2026, 03:56 AM UTC
The issue has been resolved, and system connectivity has been fully restored. Services are operating normally. - iPipeline Support