iPipeline experienced a major incident on May 18, 2026 affecting Laser App, lasting 13h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 18, 2026, 03:10 PM UTC
We are currently investigating an issue impacting Laser App Enterprise (Desktop) users. Some users may encounter a 404 error when attempting to download forms or activate.
- investigating May 18, 2026, 07:38 PM UTC
We are continuing to actively investigate the issue impacting Laser App Enterprise (Desktop) users. Our engineering team remains engaged and is working to identify the root cause.
- monitoring May 18, 2026, 10:22 PM UTC
The issue impacting Laser App Enterprise (Desktop) users has been identified, and a fix has been implemented. We are currently monitoring system performance to ensure stability and continued recovery.
- resolved May 19, 2026, 04:18 AM UTC
We have not experienced any further issues with the Laser App Enterprise (Desktop) application. As the service has remained stable, we are now closing this communication.