iPipeline incident

Agency Integrator - Unable to Add New Application Information

Minor Resolved View vendor source →

iPipeline experienced a minor incident on September 21, 2026 affecting Agency Integrator, lasting 1h 1m. The incident has been resolved; the full update timeline is below.

Started
Sep 21, 2026, 01:47 PM UTC
Resolved
Sep 21, 2026, 02:49 PM UTC
Duration
1h 1m
Detected by Pingoru
Sep 21, 2026, 01:47 PM UTC

Affected components

Agency Integrator

Update timeline

  1. investigating Sep 21, 2026, 01:47 PM UTC

    We are currently investigating an issue with the Application Entry screen for Agency Integrator. A new feature to have the user search for the name of an applicant before new applicant information is entered is not working as expected. The Add/Search button is redirecting to the contact search instead of the applicant search, preventing an applicant from being added. We are actively working on a resolution. --The iPipeline Team

  2. resolved Sep 21, 2026, 02:49 PM UTC

    We have resolved the issue with the Application Entry screen for Agency Integrator and are monitoring to ensure that systems are operating normally. Thank your for your patience while we worked through the issue. - The iPipeline Support Team