Is iPipeline down?

We are currently investigating an issue with the Application Entry screen for Agency Integrator. A new feature to have the user search for the name of an applicant before new applicant information is entered is not working as expected. The Add/Search button is redirecting to the contact search instead of the applicant search, preventing an applicant from being added. We are actively working on a resolution. --The iPipeline Team

We have resolved the issue with the Application Entry screen for Agency Integrator and are monitoring to ensure that systems are operating normally. Thank your for your patience while we worked through the issue. - The iPipeline Support Team

We are currently investigating an issue with email processing services in WealthServ. At this time Customer emails within the system are delayed in processing. A further update will be provided as soon as one is available. --The iPipeline Team

We have identified the issue that is delaying processing of emails in WealthServ and are working on a resolution. A further update will be provided as soon as one is available. --The iPipeline Team

A fix was deployed to production to day afternoon, and we have observed that email processing has resumed successfully and messages are currently being processed normally. Our team continues to closely monitor the system to ensure processing remains stable and completes as expected. --The iPipeline Team

While monitoring the issue, the Team has identified some emails being processed multiple times which is delaying email processing for some Customers. The duplicate processing has been addressed and the Team continues to closely monitor the system to ensure processing remains stable and delayed emails are successfully processed. Any duplication will be addressed once delayed emails are processed. --The iPipeline Team

The Team has identified an additional issue with WealthServ Investments Emails which may be delayed in processing for some Customers. The Team is actively working on resolving the issue as quickly as possible. The Team continues to monitor WealthServ Insurance for delayed and duplicated emails. --The iPipeline Team

The issue has been corrected, and email delivery for WealthServ Investments has been restored. All queued emails have been processed successfully. The team is continuing to monitor the environment to ensure ongoing stability. --The iPipeline Team

We are aware of an issue preventing agents from uploading documents. Our team has been engaged and is currently investigating the situation. - iPipeline Support

The issue has been resolved. We have validated that users can successfully upload documents and continue with their workflow. - iPipeline Support

As we have not received any new reports of impact, this communication will now be closed. - iPipeline Support

We are currently experiencing a service interruption affecting Docfast, which is preventing users from accessing the application. Our team is actively investigating and working to resolve the issue. We will provide the next update within one hour. -iPipeline Support Team

The issue has been remediated, and the DocFast application is now accessible. We are currently monitoring system performance to ensure stability and continued recovery. -iPipeline Support Team

No further issues have been observed with DocFast, and the application has remained stable. This incident is now considered resolved. -iPipeline Support Team

We are aware of reports that users are experiencing degraded application performance, resulting in slower response times within the application. Our teams are actively investigating the issue and working to identify the cause. We will continue to provide updates as more information becomes available. -iPipeline Support

Systems remain stable, with no further recurrence of the issue identified at this time. The team has engaged the product team to conduct additional investigation and determine the root cause. We will continue to monitor the environment closely. -iPipeline Support