iPipeline incident
Affirm - Connectivity issue with Book of Business Contract service
iPipeline experienced a major incident on March 31, 2026 affecting AFFIRM for Annuities, lasting 2h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 31, 2026, 03:44 PM UTC
We are currently investigating a connectivity issue related to the Book of Business service. We will provide an update once the issue has been resolved. - iPipeline Support
- identified Mar 31, 2026, 04:11 PM UTC
An issue affecting connectivity has been identified, and the team is currently addressing it. - iPipeline Support
- monitoring Mar 31, 2026, 04:31 PM UTC
The team has deployed the fix to production, and we are seeing a reduction in errors. We will continue to monitor the system to ensure stability. - iPipeline Support
- resolved Mar 31, 2026, 05:50 PM UTC
Connection stability has been restored, and the system is operating normally with no further errors observed. - iPipeline Support