e-Signature timestamp offset in for carriers using the ECC component

Update timeline

1. identified Feb 06, 2026, 07:59 PM UTC

   We have identified an issue whereby the time stamps on e-Signatures for select carriers are offset by 5 hours from the normally expected value. We will be reaching out individually to impacted carriers to discuss ongoing mitigation. We are developing and testing a fix for the underlying condition causing this problem and further updates will be provided as we have more details and timeline. - The iPipeline Support Team

2. identified Feb 06, 2026, 09:05 PM UTC

   We have identified a fix and are in the final stages of validation. Once validation is complete, we will proceed with the production release and share the timeline. - The iPipeline Support Team

3. identified Feb 07, 2026, 12:25 AM UTC

   The team has paused case transmissions for affected customers to limit further impact. We are actively working to deploy a fix overnight, pending successful validation. - The iPipeline Support Team

4. monitoring Feb 07, 2026, 11:09 AM UTC

   The code fix has been successfully deployed to production, and case submissions have been re-enabled for affected customers. We will continue to closely monitor the environment to ensure stability. - The iPipeline Support Team

5. resolved Feb 07, 2026, 03:19 PM UTC

   All cases are moving through the system as expected, and no new occurrences of the issue have been observed. With system stability confirmed, we are closing the incident. - The iPipeline Support Team