iPipeline incident

Laser App Anywhere – DocuSign Field Duplication

Minor Resolved View vendor source →

iPipeline experienced a minor incident on July 28, 2026 affecting Laser App, lasting 1d 6h. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2026, 05:51 PM UTC
Resolved
Jul 30, 2026, 12:43 AM UTC
Duration
1d 6h
Detected by Pingoru
Jul 28, 2026, 05:51 PM UTC

Affected components

Laser App

Update timeline

  1. investigating Jul 28, 2026, 05:51 PM UTC

    We are currently investigating an issue affecting some customers using Laser App Anywhere with DocuSign integration. Users may experience document fields being duplicated multiple times for each signer within DocuSign envelopes.

  2. identified Jul 29, 2026, 01:08 AM UTC

    We've identified the issue and have a fix in place. The team is currently going through validation/testing to confirm the duplication issue is resolved and that there are no side effects. We'll share another update once testing is complete.

  3. resolved Jul 30, 2026, 12:43 AM UTC

    A fix has been deployed to production for the issue causing duplicate fields to appear in certain DocuSign documents generated through Laser App Anywhere. Initial validation indicates the issue has been resolved. Our team is actively monitoring the environment and reviewing system performance to ensure the fix remains effective and no additional issues are observed.