iPipeline incident

Laser App Anywhere: Service Disruption: SSO Login Errors (HTTP 500)

Major Resolved View vendor source →

iPipeline experienced a major incident on May 4, 2026 affecting Laser App, lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started
May 04, 2026, 04:28 PM UTC
Resolved
May 04, 2026, 05:54 PM UTC
Duration
1h 26m
Detected by Pingoru
May 04, 2026, 04:28 PM UTC

Affected components

Laser App

Update timeline

  1. identified May 04, 2026, 04:28 PM UTC

    We are currently experiencing an issue where users attempting to log in via Single Sign‑On (SSO) may encounter an Error 500 during authentication. As a result, affected users may be unable to access the application. Our engineering team has identified the cause and is actively working on a fix. We are validating authentication services and related dependencies to restore full SSO functionality as quickly as possible.

  2. monitoring May 04, 2026, 05:22 PM UTC

    We have deployed the fix. Confirmations have been received, and we will continue to monitor.

  3. investigating May 04, 2026, 05:50 PM UTC

    We have resolved the sso access issues. We are monitoring to ensure that systems are operating normally. We appreciate your patience while we worked through the issue. - The iPipeline Support Team

  4. resolved May 04, 2026, 05:54 PM UTC

    This incident has been resolved.