iPipeline experienced a minor incident on September 1, 2026 affecting WealthServ Insurance and WealthServ Investments, lasting 7d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 01, 2026, 03:14 PM UTC
We are currently investigating an issue with email processing services in WealthServ. At this time Customer emails within the system are delayed in processing. A further update will be provided as soon as one is available. --The iPipeline Team
- identified Sep 01, 2026, 05:18 PM UTC
We have identified the issue that is delaying processing of emails in WealthServ and are working on a resolution. A further update will be provided as soon as one is available. --The iPipeline Team
- monitoring Sep 02, 2026, 10:55 PM UTC
A fix was deployed to production to day afternoon, and we have observed that email processing has resumed successfully and messages are currently being processed normally. Our team continues to closely monitor the system to ensure processing remains stable and completes as expected. --The iPipeline Team
- monitoring Sep 03, 2026, 02:21 PM UTC
While monitoring the issue, the Team has identified some emails being processed multiple times which is delaying email processing for some Customers. The duplicate processing has been addressed and the Team continues to closely monitor the system to ensure processing remains stable and delayed emails are successfully processed. Any duplication will be addressed once delayed emails are processed. --The iPipeline Team
- identified Sep 08, 2026, 03:58 PM UTC
The Team has identified an additional issue with WealthServ Investments Emails which may be delayed in processing for some Customers. The Team is actively working on resolving the issue as quickly as possible. The Team continues to monitor WealthServ Insurance for delayed and duplicated emails. --The iPipeline Team
- resolved Sep 08, 2026, 08:21 PM UTC
The issue has been corrected, and email delivery for WealthServ Investments has been restored. All queued emails have been processed successfully. The team is continuing to monitor the environment to ensure ongoing stability. --The iPipeline Team