iPipeline incident
Multiple Products - Performance Issues/Slowness
iPipeline experienced a minor incident on December 19, 2025 affecting AFFIRM for Annuities and AFFIRM for Life and 1 more component, lasting 5h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 19, 2025, 03:08 PM UTC
We have received reports of intermittent slowness in Agency Integrator. We are investigating and will provide updates as they become available.
- investigating Dec 19, 2025, 03:45 PM UTC
We have received reports of intermittent performance issues in various applications, including DocFast, Affirm, and Agency Integrator. We are investigating the issue and will provide updates as they become available.
- investigating Dec 19, 2025, 04:55 PM UTC
We are actively investigating the issue and have dedicated all available resources to identify and resolve it as quickly as possible. Next Update - 2 PM EST -iPipeline Support Issue
- identified Dec 19, 2025, 06:12 PM UTC
We have received an update from our data center, which hosts the affected application, confirming they are performing emergency maintenance to address the latency issues experienced earlier this morning. We will provide a further update once the maintenance is complete and connectivity is fully restored. Next Update 2 PM EST - iPIpeline Support
- monitoring Dec 19, 2025, 06:30 PM UTC
We have observed improvements in network connectivity following the maintenance performed by the data center team. Services are operating normally at this time, and the application is loading as expected. We will continue to monitor the system to ensure ongoing stability. -iPipeline Support
- resolved Dec 19, 2025, 08:30 PM UTC
We have not observed any further network-related issues, and the environment remains stable. As a result, we are closing this incident as resolved. -iPipeline Support