Infobip incident

Multiple Locations - Multiple services degradation

Infobip experienced a critical incident on September 25, 2026 affecting Global (Europe) and Global (Europe) and 1 more component, lasting 12m. The incident has been resolved; the full update timeline is below.

Started: Sep 25, 2026, 12:56 PM UTC
Resolved: Sep 25, 2026, 01:09 PM UTC
Duration: 12m
Detected by Pingoru: Sep 25, 2026, 12:56 PM UTC

Affected components

Global (Europe)Global (Europe)Global (Europe)Global (Europe)Global (Europe)EU Region-lockedEU Region-lockedEU Region-lockedEU Region-lockedEU Region-locked

Update timeline

investigating Sep 25, 2026, 12:56 PM UTC

We're currently experiencing degradation of multiple services and channels including Customer Portal, HTTP API and others listed below. Impacted services are hosted across multiple locations including Global (Europe), Saudi Arabia, India, EU-Region locked, Pakistan, and others. Our designated engineering teams are currently working on the occurred issue and we'll keep you updated accordingly.
resolved Sep 25, 2026, 01:09 PM UTC

This is to inform you that the occurred incident has been resolved. Multiple services including Moments, Customer Portal, Conversations, Answers, AgentOS, were affected and you may noticed processing issues or difficulties when attempting to log in to the Portal. The issue occurred on multiple locations including Global (Europe), EU Region-locked, Pakistan, India, Saudi Arabia. Start time (UTC): 25-09-2026 12:47 End time (UTC): 25-09-2026 13:06 Impact: Processing issues across multiple services and locations.