Infobip incident
Multiple Locations - Degradation Of SaaS, CPaaS and Broadcast Services
Infobip experienced a minor incident on October 7, 2026 affecting Global (Europe) and Global (Europe) and 1 more component, lasting 1h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 07, 2026, 07:28 AM UTC
We are currently experiencing performance issues affecting the processing of traffic related to Answers, Conversations, and Moments. Our development team is actively investigating the problem, and we will share updates as soon as more information is available.
- investigating Oct 07, 2026, 07:52 AM UTC
We are continuing to investigate this issue.
- identified Oct 07, 2026, 08:20 AM UTC
The root cause of the issue has been identified and we are working towards resolution. More information to follow in the next update.
- resolved Oct 07, 2026, 08:53 AM UTC
The issue has been successfully resolved, and the service is now fully operational. During the specified period, degraded performance was experienced in SaaS, CPaaS, and Broadcast services, which may have caused delays in traffic processing or unresponsiveness. Start (UTC): 07 October 2026 07:15 End (UTC): 07 October 2026 08:35 Impact: %short impact description%