Infobip incident

Multiple Locations - Customer Portal login degradation

Major Resolved View vendor source →

Infobip experienced a major incident on September 8, 2026 affecting Global (Europe) and EU Region-locked and 1 more component, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Sep 08, 2026, 12:43 PM UTC
Resolved
Sep 08, 2026, 01:04 PM UTC
Duration
21m
Detected by Pingoru
Sep 08, 2026, 12:43 PM UTC

Affected components

Global (Europe)EU Region-lockedGreat BritainIndiaIndonesiaQatarUnited Arab EmiratesUnited States

Update timeline

  1. investigating Sep 08, 2026, 12:43 PM UTC

    We are currently experiencing an issue affecting Customer Portal login. Users with 2FA (Two-Factor Authentication) enabled may get stuck at the final code confirmation step. Our teams are currently investigating the issue, and further updates will follow

  2. resolved Sep 08, 2026, 01:04 PM UTC

    The incident has been resolved. Start: 08.09.2026 08:25 UTC End: 08.09.2026 12:42 UTC Impact: Users with 2FA (Two-Factor Authentication) enabled could experience login issues.