Infobip experienced a major incident on September 4, 2026 affecting Global (Europe) and United States, lasting 2h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 04, 2026, 03:58 PM UTC
We are currently experiencing degradation of our email service in our U.S. data centers. Email deliveries are being reported as delayed or pending, and some traffic is being rejected. Our engineering team is actively investigating the issue. We will provide updates as soon as more information becomes available.
- investigating Sep 04, 2026, 04:00 PM UTC
We are continuing to investigate this issue.
- investigating Sep 04, 2026, 04:40 PM UTC
We are currently experiencing degradation of our email service across multiple data centers. Email deliveries are being reported as delayed or pending, and some traffic is being rejected. Our engineering team is actively investigating the issue. We will provide updates as soon as more information becomes available.
- monitoring Sep 04, 2026, 05:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 04, 2026, 06:29 PM UTC
This is to inform you that the degradation of the Email service has been resolved. We're no longer observing errors in the email traffic processing. Customers utilizing the Email service may have observed processing issues and delivery delays and errors. Start (UTC): 04 September 2026 14:57 End (UTC): 04 September 2026 18:20 Impact: Delivery delay and processing issues of the email traffic.