Infobip incident
United Arab Emirates - WhatsApp traffic degradation
Resolved after 1 hour 49 minutes, affecting United Arab Emirates, on September 10, 2026.
The issue has been successfully resolved and the service is once again operational. During the below specified timeframe, WhatsApp traffic submitted and processed at our United Arab Emirates location may have experienced rejections (Status Reason: REJECTED_NETWORK) Start (UTC): 10 September 08:46 End (UTC): 10 September 11:56 Impact: WhatsApp traffic processing
Affected components
Update timeline
- investigating Sep 10, 2026, 10:26 AM UTC
We are currently experiencing issues affecting WhatsApp traffic processed in the United Arab Emirates location. The issue is being investigated and we will let you know as soon as we have more information.
- investigating Sep 10, 2026, 11:00 AM UTC
WhatsApp traffic processed in the United Arab Emirates may experience rejections. We are continuing to investigate the issue, more details will follow.
- identified Sep 10, 2026, 12:01 PM UTC
The issue has been identified and we are working on implementing a fix. We will keep you posted with further updates.
- resolved Sep 10, 2026, 12:15 PM UTC
The issue has been successfully resolved and the service is once again operational. During the below specified timeframe, WhatsApp traffic submitted and processed at our United Arab Emirates location may have experienced rejections (Status Reason: REJECTED_NETWORK) Start (UTC): 10 September 08:46 End (UTC): 10 September 11:56 Impact: WhatsApp traffic processing
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