Infobip incident

Multiple Locations - Customer Portal service degradation

Infobip experienced a major incident on September 15, 2026 affecting EU Region-locked and EU Region-locked, lasting 26m. The incident has been resolved; the full update timeline is below.

Started: Sep 15, 2026, 01:18 PM UTC
Resolved: Sep 15, 2026, 01:45 PM UTC
Duration: 26m
Detected by Pingoru: Sep 15, 2026, 01:18 PM UTC

Affected components

EU Region-lockedEU Region-locked

Update timeline

investigating Sep 15, 2026, 01:18 PM UTC

We are currently experiencing issues with Customer Portal. Users might encounter issues when trying to log in to Customer Portal. Also, users might notice issues when creating campaigns in Moments service. Our team is working on resolving the issue.
resolved Sep 15, 2026, 01:45 PM UTC

The incident has been resolved. Start (UTC): 15 September 2026 11:05 End (UTC): 15 September 2026 13:36 Impact: Users could not log in to Customer Portal. Users could not create and send campaigns in Moments service.