Infobip incident

Pakistan - Portal login degradation and Customer Portal service intermittent

Critical Resolved View vendor source →

Infobip experienced a critical incident on September 17, 2026 affecting Pakistan and Pakistan, lasting 2h 24m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2026, 03:31 PM UTC
Resolved
Sep 17, 2026, 05:55 PM UTC
Duration
2h 24m
Detected by Pingoru
Sep 17, 2026, 03:31 PM UTC

Affected components

PakistanPakistan

Update timeline

  1. investigating Sep 17, 2026, 03:31 PM UTC

    We are investigating an issue at our Pakistan data center that is impacting portal login at portal-pk2.infobip.com. Some API requests may also experience intermittent failures. Other data centers remain unaffected. Our team is actively working to resolve the issue.

  2. monitoring Sep 17, 2026, 05:18 PM UTC

    We have identified the connectivity issue at our Pakistan Data Center. Service is gradually recovering, though some customers may continue to experience intermittent delays or failed requests on portal-pk2.infobip.com and related endpoints. More information to follow in the next update.

  3. resolved Sep 17, 2026, 05:55 PM UTC

    The connectivity issue affecting our Pakistan Data Center has been resolved. Start (UTC): 17 September 2026 15:12 End (UTC): 17 September 2026 17:18 Service to portal-pk2.infobip.com and related endpoints has returned to normal. We apologize for any inconvenience caused.