Infobip experienced a minor incident on September 19, 2026 affecting India, lasting 20m. The incident has been resolved; the full update timeline is below.
Affected components
India
Update timeline
- investigating Sep 19, 2026, 01:51 PM UTC
We are experiencing issues with our WhatsApp templates service on India data center. You may experience issues when creating or previewing templates over Customer Portal. Our team is already investigating this issue and more information will follow soon.
- resolved Sep 19, 2026, 02:12 PM UTC
The issue has been successfully resolved, and the service is once again operational. Start (UTC): 19 September 2026 00:10 End (UTC): 19 September 2026 14:07 Impact: degraded performance when creating and previewing WhatsApp templates