Infobip experienced a minor incident on September 4, 2026 affecting EU Region-locked and Global (Europe) and 1 more component, lasting 1h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 04, 2026, 11:14 AM UTC
We are currently experiencing degradation of our Email service across multiple data centers. It has been detected that email traffic is pending without successful delivery. Please note that our designated engineering team is investigating, and we will update you as soon as we obtain more information.
- investigating Sep 04, 2026, 11:47 AM UTC
We are still investigating the issue affecting the Email service, and we will share more information as soon as possible.
- investigating Sep 04, 2026, 12:43 PM UTC
We are still investigating the issue affecting the Email service. For now, we managed to gather information that the email traffic is getting delivered with the delay due to ongoing third-party ongoing incident. We'll share more details as soon as possible.
- resolved Sep 04, 2026, 01:07 PM UTC
This is to inform you that the degradation of the Email service has been resolved. We're no longer observing errors in the email traffic processing. Customers utilizing the Email service across multiple locations may have observed processing issues and delivery delays. Start (UTC): 04 September 2026 07:40 End (UTC): 04 September 2026 12:35 Impact: Delivery delay and processing issues of the email traffic.