IDNow Outage History

There were 6 IDNow outages since March 13, 2026 totaling 10h 32m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.idnow.de

Major April 28, 2026

[IDCheck.io] Service Disruption

Detected by Pingoru: Apr 28, 2026, 07:44 AM UTC
Resolved: Apr 28, 2026, 08:40 AM UTC
Duration: 55m

Affected: IDCheck.io

Timeline · 4 updates

investigating Apr 28, 2026, 07:44 AM UTC

We are currently experiencing a service disruption on NG. Our DevOps team is working to identify the root cause and implement a solution. *detail impact* users may be affected. We will send an additional update in 60 minutes.
monitoring Apr 28, 2026, 08:08 AM UTC

A fix has been implemented and we are monitoring the results.
monitoring Apr 28, 2026, 08:08 AM UTC

We are continuing to monitor for any further issues.
resolved Apr 28, 2026, 08:40 AM UTC

This incident has been resolved.

Read the full incident report →

Minor April 21, 2026

Service Disruption for eSigning and Autoident QES (Namirial TSP)

Detected by Pingoru: Apr 21, 2026, 03:59 PM UTC
Resolved: Apr 21, 2026, 05:48 PM UTC
Duration: 1h 48m

Affected: AutoIdent QESeSignInstantSigneSign Wallet

Timeline · 2 updates

investigating Apr 21, 2026, 03:59 PM UTC

We are currently experiencing a service disruption. Our DevOps team is working to identify the root cause and implement a solution. eSigning users who use the Namirial TSP are affected. We will keep you updated with any new developments.
resolved Apr 21, 2026, 05:48 PM UTC

This incident has been resolved.

Read the full incident report →

Major April 3, 2026

[Check'n'Sign] Service Disruption

Detected by Pingoru: Apr 03, 2026, 07:29 AM UTC
Resolved: Apr 03, 2026, 07:52 AM UTC
Duration: 23m

Affected: Check'nSign.io

Timeline · 4 updates

investigating Apr 03, 2026, 07:29 AM UTC

We are currently experiencing a service disruption on Check'n'Sign service. Our DevOps team is working to identify the root cause and implement a solution. *detail impact* users may be affected. We will send an additional update in 60 minutes.
identified Apr 03, 2026, 07:44 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Apr 03, 2026, 07:50 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 03, 2026, 07:52 AM UTC

This incident has been resolved.

Read the full incident report →

Critical March 25, 2026

[IDCheck.io/PVID/Check'n'Sign] Service Disruption

Detected by Pingoru: Mar 25, 2026, 03:27 PM UTC
Resolved: Mar 25, 2026, 04:01 PM UTC
Duration: 34m

Affected: Check'nSign.ioIDCheck.ioIDCheck.io PVID

Timeline · 6 updates

investigating Mar 25, 2026, 03:27 PM UTC

We are currently experiencing a service disruption on NG. Our DevOps team is working to identify the root cause and implement a solution. *detail impact* users may be affected. We will send an additional update in 60 minutes.
identified Mar 25, 2026, 03:39 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Mar 25, 2026, 03:46 PM UTC

A fix has been implemented and we are monitoring the results.
monitoring Mar 25, 2026, 03:49 PM UTC

We are continuing to monitor for any further issues.
monitoring Mar 25, 2026, 03:57 PM UTC

We are continuing to monitor for any further issues.
resolved Mar 25, 2026, 04:01 PM UTC

This incident has been resolved.

Read the full incident report →

Minor March 18, 2026

[Check'n'Sign] Degraded Performance

Detected by Pingoru: Mar 18, 2026, 12:52 PM UTC
Resolved: Mar 18, 2026, 04:25 PM UTC
Duration: 3h 32m

Affected: Check'nSign.io

Timeline · 6 updates

investigating Mar 18, 2026, 12:52 PM UTC

For the last couple of hours, we're experiencing a performance degradation and are currently looking into the issue We will provide regular updates on the issue.
identified Mar 18, 2026, 12:58 PM UTC

A 3rd party provider API is experiencing an outage, impacting the performance of Check'n'Sign. We are considering options to workaround the issue.
identified Mar 18, 2026, 01:41 PM UTC

A fix is being implemented.
monitoring Mar 18, 2026, 01:53 PM UTC

A fix has been implemented and we are monitoring the results.
monitoring Mar 18, 2026, 03:44 PM UTC

The 3rd party provider API is up and running again so we are removing the workaround.
resolved Mar 18, 2026, 04:25 PM UTC

This incident has been resolved.

Read the full incident report →

Critical March 13, 2026

[IDCheck.io/PVID/Check'n'Sign] Degraded Performance

Detected by Pingoru: Mar 13, 2026, 02:47 PM UTC
Resolved: Mar 13, 2026, 06:04 PM UTC
Duration: 3h 16m

Affected: Check'nSign.ioIDCheck.ioIDCheck.io PVID

Timeline · 7 updates

investigating Mar 13, 2026, 02:47 PM UTC

We're experiencing an performance degradation and are currently looking into the issue. We will provide regular updates on the issue.
investigating Mar 13, 2026, 03:15 PM UTC

We are continuing to investigate this issue.
identified Mar 13, 2026, 03:35 PM UTC

The issue has been identified and a fix is being implemented.
identified Mar 13, 2026, 04:44 PM UTC

The team identified the root cause. We are investigating it further to restore the services as soon as possible.
identified Mar 13, 2026, 05:35 PM UTC

We are still working on restoring the service. It may take another couple of hours.
monitoring Mar 13, 2026, 05:47 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 13, 2026, 06:04 PM UTC

This incident has been resolved.

Read the full incident report →

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