IDNow incident

Reduced performance for Video - patch applied

Notice Resolved View vendor source →

IDNow experienced a notice incident on July 2, 2026 affecting VideoIdent and eSign, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2026, 10:06 AM UTC
Resolved
Jul 03, 2026, 12:12 PM UTC
Duration
1d 2h
Detected by Pingoru
Jul 02, 2026, 10:06 AM UTC

Affected components

VideoIdenteSign

Update timeline

  1. monitoring Jul 02, 2026, 10:06 AM UTC

    We identified a technical issue in our VideoIdent agent interface which causes a performance impact. The issue led to a reduced availability of video agents for end users on our VideoIdent and eSign services. A fix was deployed and we're monitoring the situation. AutoIdent, AutoIdent QES, eID and InstantSign were not affected.

  2. resolved Jul 03, 2026, 12:12 PM UTC

    This incident has been resolved.