IDNow incident

[TEST system] Service Disruption

Critical Resolved View vendor source →

IDNow experienced a critical incident on October 9, 2026 affecting VideoIdent and eID and 1 more component, lasting 1h 57m. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2026, 08:58 AM UTC
Resolved
Oct 09, 2026, 10:55 AM UTC
Duration
1h 57m
Detected by Pingoru
Oct 09, 2026, 08:58 AM UTC

Affected components

VideoIdenteIDAutoIdentAutoIdent QESPOSeSignInstantSigneSign WalletDocument-based IDV

Update timeline

  1. investigating Oct 09, 2026, 08:58 AM UTC

    We are currently experiencing a service disruption. Our engineering teams are actively investigating the issue and working to restore full functionality as quickly as possible. We appreciate your patience and will provide timely updates until the service is fully restored.

  2. monitoring Oct 09, 2026, 09:07 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 09, 2026, 10:55 AM UTC

    This incident has been resolved.