IDNow experienced a critical incident on September 23, 2026 affecting VideoIdent and eID and 1 more component, lasting 2h 43m. The incident has been resolved; the full update timeline is below.
Affected components
VideoIdenteIDAutoIdentAutoIdent QESeSignInstantSigneSign Wallet
Update timeline
- investigating Sep 23, 2026, 11:51 AM UTC
We are currently experiencing a service disruption. Our engineering teams are actively investigating the issue and working to restore full functionality as quickly as possible. We appreciate your patience and will provide timely updates until the service is fully restored.
- monitoring Sep 23, 2026, 01:55 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 23, 2026, 01:56 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 23, 2026, 02:35 PM UTC
This incident has been resolved.