IDNow incident

[LEGACY] IDCheck.io Service Disruption

Notice Resolved View vendor source →

IDNow experienced a notice incident on November 25, 2025 affecting IDCheck.io, lasting 2h 27m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2025, 01:27 PM UTC
Resolved
Nov 25, 2025, 03:54 PM UTC
Duration
2h 27m
Detected by Pingoru
Nov 25, 2025, 01:27 PM UTC

Affected components

IDCheck.io

Update timeline

  1. investigating Nov 25, 2025, 01:27 PM UTC

    *** NO IMPACT ON NG *** We are currently experiencing a service disruption on Legacy. Our DevOps team is working to identify the root cause and implement a solution. Legacy users may be affected. We will send an additional update in 60 minutes.

  2. identified Nov 25, 2025, 02:11 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 25, 2025, 02:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 25, 2025, 03:54 PM UTC

    This incident has been resolved.