IDNow experienced a major incident on January 29, 2026 affecting IDCheck.io and IDCheck.io PVID, lasting 46m. The incident has been resolved; the full update timeline is below.
Affected components
IDCheck.ioIDCheck.io PVID
Update timeline
- investigating Jan 29, 2026, 03:13 PM UTC
We are currently experiencing a service disruption. Our engineering teams are actively investigating the issue and working to restore full functionality as quickly as possible. We appreciate your patience and will provide timely updates until the service is fully restored.
- investigating Jan 29, 2026, 03:13 PM UTC
We are continuing to investigate this issue.
- monitoring Jan 29, 2026, 03:58 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 29, 2026, 03:59 PM UTC
This incident has been resolved.