IDNow incident

[IDCheck.io] Service Disruption

Major Resolved View vendor source →

IDNow experienced a major incident on April 28, 2026 affecting IDCheck.io, lasting 55m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2026, 07:44 AM UTC
Resolved
Apr 28, 2026, 08:40 AM UTC
Duration
55m
Detected by Pingoru
Apr 28, 2026, 07:44 AM UTC

Affected components

IDCheck.io

Update timeline

  1. investigating Apr 28, 2026, 07:44 AM UTC

    We are currently experiencing a service disruption on NG. Our DevOps team is working to identify the root cause and implement a solution. *detail impact* users may be affected. We will send an additional update in 60 minutes.

  2. monitoring Apr 28, 2026, 08:08 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Apr 28, 2026, 08:08 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Apr 28, 2026, 08:40 AM UTC

    This incident has been resolved.