IDNow experienced a minor incident on July 21, 2026 affecting VideoIdent and eSign and 1 more component, lasting 28d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 21, 2026, 09:31 AM UTC
We are currently experiencing a service disruption for the test robot. While running the test robot with HAPPYPATH scenario, if there is a data inconsistency between the initial data and the later submitted data to the TestRobot with HAPPYPATH, the result of the run will be SUCCESS_DATA_CHANGED (as in the CHANGEALL scenario.) In effect, this means -HAPPYPATH is currently not able to produce a SUCCESS outcome if the robot command is written to the first or last name. Other robot scenarios work properly. This only affects VideoIdent and eSign TEST robot. The AutoIdent products and InstantSign are not affected. Production is not affected.
- monitoring Aug 05, 2026, 12:42 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 18, 2026, 01:55 PM UTC
This incident has been resolved.