IDNow incident

[TEST systems] Degraded Performance

Minor Resolved View vendor source →

IDNow experienced a minor incident on October 8, 2026 affecting VideoIdent and eID and 1 more component, lasting 1h 58m. The incident has been resolved; the full update timeline is below.

Started
Oct 08, 2026, 10:59 AM UTC
Resolved
Oct 08, 2026, 12:57 PM UTC
Duration
1h 58m
Detected by Pingoru
Oct 08, 2026, 10:59 AM UTC

Affected components

VideoIdenteIDAutoIdentAutoIdent QESPOSeSignInstantSigneSign WalletDocument-based IDV

Update timeline

  1. investigating Oct 08, 2026, 10:59 AM UTC

    We are currently experiencing a degradation in performance and our team is actively investigating the root cause. We appreciate your patience and will post regular updates until service performance returns to normal.

  2. monitoring Oct 08, 2026, 11:38 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 08, 2026, 12:57 PM UTC

    This incident has been resolved.