IDNow incident

[NG][PVID][IDCHECK] Manual analysis service disruption

Major Resolved View vendor source →

IDNow experienced a major incident on November 1, 2025 affecting IDCheck.io and IDCheck.io PVID, lasting 4h 50m. The incident has been resolved; the full update timeline is below.

Started
Nov 01, 2025, 09:25 AM UTC
Resolved
Nov 01, 2025, 02:15 PM UTC
Duration
4h 50m
Detected by Pingoru
Nov 01, 2025, 09:25 AM UTC

Affected components

IDCheck.ioIDCheck.io PVID

Update timeline

  1. investigating Nov 01, 2025, 09:25 AM UTC

    We are currently experiencing a service disruption on manual analysis only. It affect both pvid and idcheck. Our engineering teams are actively investigating the issue and working to restore full functionality as quickly as possible. We appreciate your patience and will provide timely updates until the service is fully restored.

  2. investigating Nov 01, 2025, 10:48 AM UTC

    We are continuing to investigate this issue.

  3. resolved Nov 01, 2025, 02:15 PM UTC

    This incident has been resolved.