IDNow incident

[Check'n'Sign] Service Disruption

Major Resolved View vendor source →

IDNow experienced a major incident on April 3, 2026 affecting Check'nSign.io, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2026, 07:29 AM UTC
Resolved
Apr 03, 2026, 07:52 AM UTC
Duration
23m
Detected by Pingoru
Apr 03, 2026, 07:29 AM UTC

Affected components

Check'nSign.io

Update timeline

  1. investigating Apr 03, 2026, 07:29 AM UTC

    We are currently experiencing a service disruption on Check'n'Sign service. Our DevOps team is working to identify the root cause and implement a solution. *detail impact* users may be affected. We will send an additional update in 60 minutes.

  2. identified Apr 03, 2026, 07:44 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 03, 2026, 07:50 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 03, 2026, 07:52 AM UTC

    This incident has been resolved.