IDNow experienced a critical incident on August 9, 2026 affecting Check'nSign.io, lasting 1d 8h. The incident has been resolved; the full update timeline is below.
Affected components
Check'nSign.io
Update timeline
- identified Aug 09, 2026, 01:16 AM UTC
We are currently experiencing a service disruption on our advanced signature service Our engineering teams are actively investigating the issue and working to restore full functionality as quickly as possible. We appreciate your patience and will provide timely updates until the service is fully restored.
- identified Aug 09, 2026, 01:57 AM UTC
We are continuing to work on a fix for this issue.
- identified Aug 10, 2026, 07:59 AM UTC
The team is fixing the issue, the service should be restored within the next hour.
- monitoring Aug 10, 2026, 09:08 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 10, 2026, 10:10 AM UTC
This incident has been resolved.