IDNow experienced a minor incident on September 25, 2026 affecting VideoIdent and AutoIdent and 1 more component, lasting 2h 16m. The incident has been resolved; the full update timeline is below.
Affected components
VideoIdentAutoIdentAutoIdent QESeSign
Update timeline
- investigating Sep 25, 2026, 08:33 AM UTC
We are currently experiencing a degradation in performance on our TEST system and our team is actively investigating the root cause. We appreciate your patience and will post regular updates until service performance returns to normal.
- monitoring Sep 25, 2026, 10:31 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 25, 2026, 10:49 AM UTC
This incident has been resolved.