IDNow Outage History
IDNow is up right nowPingoru has recorded 49 incidents for IDNow: 32 in the last 12 months and 9 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 3 of 720 (0%) |
| May 2026 | 1 | 1 of 744 (0%) |
| June 2026 | 2 | 18 of 720 (2%) |
| July 2026 | 4 | 281 of 744 (38%) |
| August 2026 | 2 | 116 of 744 (16%) |
| September 2026 | 3 | 5 of 720 (1%) |
| October 2026 | 4 | 53 of 586 (9%) |
Incidents, newest first
Minor September 25, 2025 [NG] New certificate for idcheck.ariadnext.io 33d 23h IDCheck.io
Started Sep 25, 2025, 10:06 AM UTC· resolved Oct 29, 2025, 09:12 AM UTC
- monitoring Sep 25, 2025, 10:06 AM UTC
Dear customers, to improve the security of our platform, we proceeded to a maintenance on 23/09/2025 notified by https://status.idnow.de/incidents/jy6mg384qdpc The maintenance notification included the new IP address used by some services. Depending on the security configuration of your own applications, you may have to add to your trust stores the new certificate chain used by those services. Please note this new certificate chain is in place in our testing environment (aka idcheck-sandbox) since 25/06/2025. You can download it from your browser by connecting to https://customer-identity.idcheck.ariadnext.io/ .
- resolved Oct 29, 2025, 09:12 AM UTC
The security maintenance happened last week as detailed into https://status.idnow.de/incidents/nv2v36nqlry1.
Minor September 19, 2025 Degraded Performance 1h 12m AutoIdent, AutoIdent QES
Started Sep 19, 2025, 06:23 PM UTC· resolved Sep 19, 2025, 07:35 PM UTC
- investigating Sep 19, 2025, 06:23 PM UTC
We are currently experiencing a degradation in performance and our team is actively investigating the root cause. You might be impacted only if liveness checks are being used. We appreciate your patience and will post regular updates until service performance returns to normal.
- monitoring Sep 19, 2025, 07:20 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 19, 2025, 07:35 PM UTC
This incident has been resolved.
Critical September 3, 2025 [NG] [IDCHECKIO] Service Disruption 1d Check'nSign.io, IDCheck.io, IDCheck.io PVID, YRIS
Started Sep 03, 2025, 02:15 PM UTC· resolved Sep 04, 2025, 03:05 PM UTC
- investigating Sep 03, 2025, 02:15 PM UTC
We are currently experiencing a service disruption. Our engineering teams are actively investigating the issue and working to restore full functionality as quickly as possible. We appreciate your patience and will provide timely updates until the service is fully restored.
- identified Sep 03, 2025, 02:59 PM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 03, 2025, 03:01 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 03, 2025, 03:03 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 03, 2025, 03:16 PM UTC
The incident has not impacted IDCheck.io only but also Check'n'Sign and PVID. The services are working as expected now but the team is reviewing the platform in details.
- investigating Sep 03, 2025, 04:24 PM UTC
The services are down again. The team is investigating.
- identified Sep 03, 2025, 04:44 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 03, 2025, 04:58 PM UTC
We identified the root cause, we implemented a fix but we keep the statuspage opened for the night in case it is happening again.
- monitoring Sep 04, 2025, 07:00 AM UTC
The services are operational. The team keeps monitoring the platform closely while the traffic is increasing.
- monitoring Sep 04, 2025, 12:36 PM UTC
The team is still working on stabilizing the platform.
- monitoring Sep 04, 2025, 02:35 PM UTC
The platform has been successfully stabilized. The services are fully operational.
- resolved Sep 04, 2025, 03:05 PM UTC
This incident has been resolved.
Major August 26, 2025 [NG] [IDCheck Mobile SDK] Product Notification: iOS 26 Hotfix for IDCheck Mobile SDK 26d 19h Check'nSign.io, IDCheck.io, IDCheck.io PVID, Subscribe to SDK notifications
Started Aug 26, 2025, 12:29 PM UTC· resolved Sep 22, 2025, 07:38 AM UTC
- investigating Aug 26, 2025, 12:29 PM UTC
Dear customers, We identified an issue affecting static and video capture on iOS 26 within the IDCheck Mobile SDK. A hotfix has now been delivered. Please update your SDK to this new version immediately to ensure uninterrupted service. This fix is available on iOS mobile SDK 7 and 8 with versions 7.2.5 and 8.1.4. For urgent questions or assistance, please contact your Customer Success Manager or our support team at customer.idnow.io or [email protected]. Kind regards, Your IDnow Team
- identified Sep 09, 2025, 08:10 AM UTC
Dear customers, We identified an issue affecting static and video capture on iOS 26 within the IDCheck Mobile SDK. A hotfix has now been delivered. Please update your SDK to this new version immediately to ensure uninterrupted service. This fix is available on iOS mobile SDK 7 and 8 with versions 7.2.5 and 8.1.4. For urgent questions or assistance, please contact your Customer Success Manager or our support team at customer.idnow.io or [email protected]. Kind regards, Your IDnow Team
- resolved Sep 22, 2025, 07:38 AM UTC
This incident has been resolved.
Critical August 18, 2025 [NG - TEST] Service Disruption 3h 32m Check'nSign.io, IDCheck.io, IDCheck.io PVID, YRIS and 1 more
Started Aug 18, 2025, 09:00 AM UTC· resolved Aug 18, 2025, 12:32 PM UTC
- investigating Aug 18, 2025, 09:00 AM UTC
We are currently experiencing a service disruption. Our DevOps team is working to identify the root cause and implement a solution. idcheck-sandbox users may be affected. We will send an additional update in 60 minutes.
- investigating Aug 18, 2025, 10:08 AM UTC
The team keeps investigating the issue to understand the root cause. We will share an estimated time of arrival for the fix as soon as possible.
- identified Aug 18, 2025, 11:59 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 18, 2025, 11:59 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 18, 2025, 12:32 PM UTC
This incident has been resolved.
Major August 2, 2025 Investigating - Critical errors 8h 12m VideoIdent, eID, AutoIdent, AutoIdent QES and 11 more
Started Aug 02, 2025, 06:33 PM UTC· resolved Aug 03, 2025, 02:46 AM UTC
- investigating Aug 02, 2025, 06:33 PM UTC
We are currently investigating an issue which is impacting our Identification services. Our DevOps team is aware of the issue and are currently working on the issue. We will provide regular updates on the issue.
- identified Aug 02, 2025, 07:09 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 02, 2025, 09:04 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 03, 2025, 02:46 AM UTC
This incident has been resolved.
Critical July 9, 2025 [LEGACY] [Check'n'Sign] Product Notification 343d 7h Check'nSign.io
Started Jul 09, 2025, 08:09 AM UTC· resolved Jun 17, 2026, 03:54 PM UTC
- investigating Jul 09, 2025, 08:09 AM UTC
Dear customers, we would like to inform you that the following Check'n'Sign URL (smartsigner-api.ariadnext.com) has been deprecated in favor of new URLs, which are now hosted on the Next Generation ("NG") testing and production platforms. For your reference and action, please find below the new URLs: Check'n'Sign hosted on NG Sandbox: seal-scheduler.idcheck-sandbox.ariadnext.io Check'n'Sign hosted on NG Production: seal-scheduler.esig.ariadnext.io We are committed to supporting you throughout this transition. If you have any further questions, please do not hesitate to contact your Customer Success Manager or our support team at customer.idnow.io or email [email protected]. Kind regards, Your IDnow Team
Major July 7, 2025 [Legacy] Service Disruption 1d Check'nSign.io, SmartStamp
Started Jul 07, 2025, 12:20 PM UTC· resolved Jul 08, 2025, 12:23 PM UTC
- investigating Jul 07, 2025, 12:20 PM UTC
We are currently experiencing a service disruption on Legacy. Our DevOps team is working to identify the root cause and implement a solution. Smartstamp users may be affected. Check'n'Sign clients which have not been migrated to NG are also impacted. We will send an additional update in 60 minutes.
- identified Jul 07, 2025, 01:35 PM UTC
The team is working on restoring the access to Smartstamp by the end of the day today.
- identified Jul 07, 2025, 01:54 PM UTC
The incoming access to Smartstamp has been restored. We are now working on restoring the outgoing access.
- monitoring Jul 07, 2025, 02:34 PM UTC
The access to Check'n'Sign Legacy has been restored. We are verifying the end to end tests are executed successfully.
- monitoring Jul 07, 2025, 02:39 PM UTC
Actually the access to Check'n'Sign is still broken. This is under investigation.
- monitoring Jul 07, 2025, 04:06 PM UTC
Smartstamp is fully operational. Check'n'Sign access through Legacy is still broken. We will resume the investigation first hour tomorrow morning.
- investigating Jul 08, 2025, 06:53 AM UTC
We are resuming investigation to fix the access to Check'n'Sign via Legacy endpoint.
- monitoring Jul 08, 2025, 09:04 AM UTC
Check'n'Sign access has been restored. We are monitoring closely.
- resolved Jul 08, 2025, 12:23 PM UTC
This incident has been resolved.
Minor May 28, 2025 Service Disruption for esign with QTSP 16h 24m VideoIdent, eID, AutoIdent, AutoIdent QES and 2 more
Started May 28, 2025, 02:45 PM UTC· resolved May 29, 2025, 07:09 AM UTC
- investigating May 28, 2025, 02:45 PM UTC
We are experiencing higher than normal error rates in our signing service. This only affects customers who use esign with IDnow QTSP.
- investigating May 28, 2025, 02:45 PM UTC
We are continuing to investigate this issue.
- monitoring May 28, 2025, 03:34 PM UTC
A fix has been implemented. Error rates are back to normal values. We will continue to monitor the situation.
- resolved May 29, 2025, 07:09 AM UTC
This incident has been resolved.