IDNow Outage History

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IDNow had 32 outages in the last 2 years totaling 59h 20m of downtime — averaging 1.3 incidents per month.

There were 32 IDNow outages since March 5, 2025 totaling 59h 20m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.idnow.de

Major April 29, 2025

[Legacy] Service Disruption due to power outage

Detected by Pingoru
Apr 29, 2025, 05:19 AM UTC
Resolved
Apr 29, 2025, 07:15 AM UTC
Duration
1h 56m
Affected: Check'nSign.ioIDCheck.io
Timeline · 5 updates
  1. investigating Apr 29, 2025, 05:19 AM UTC

    We are currently experiencing a service disruption on Legacy due to a power outage Our DevOps team is working to identify the root cause and implement a solution. *detail impact* users may be affected. We will send an additional update in 60 minutes.

  2. investigating Apr 29, 2025, 06:40 AM UTC

    Check'n'Sign users connecting through Legacy environment may be affected. The team is working to identify the root cause.

  3. identified Apr 29, 2025, 07:08 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Apr 29, 2025, 07:09 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 29, 2025, 07:15 AM UTC

    Legacy services are fully operational now.

Read the full incident report →

Critical March 28, 2025

[NG] Service Performance Degradation

Detected by Pingoru
Mar 28, 2025, 11:33 AM UTC
Resolved
Mar 28, 2025, 11:57 AM UTC
Duration
23m
Affected: Check'nSign.ioIDCheck.io
Timeline · 4 updates
  1. investigating Mar 28, 2025, 11:33 AM UTC

    We are currently experiencing a service performance degradation on NG. Our DevOps team is working to identify the root cause and implement a solution. We will send an additional update in 60 minutes.

  2. identified Mar 28, 2025, 11:47 AM UTC

    We identified the root cause. We are applying a patch.

  3. monitoring Mar 28, 2025, 11:52 AM UTC

    The service is back to stable.

  4. resolved Mar 28, 2025, 11:57 AM UTC

    The incident has been resolved. We keep the platform under close monitoring.

Read the full incident report →

Major March 19, 2025

[NG][IDCheckIO] Service Disruption

Detected by Pingoru
Mar 19, 2025, 09:09 AM UTC
Resolved
Mar 19, 2025, 11:07 AM UTC
Duration
1h 57m
Affected: IDCheck.io
Timeline · 2 updates
  1. identified Mar 19, 2025, 09:09 AM UTC

    We are currently experiencing a service disruption on notifications Our DevOps team is working to identify the root cause and implement a solution. IDCheckIO users may be affected. We will send an additional update in 30 minutes.

  2. resolved Mar 19, 2025, 11:07 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 17, 2025

[YRIS] Service Disruption

Detected by Pingoru
Mar 17, 2025, 12:59 PM UTC
Resolved
Mar 19, 2025, 06:11 PM UTC
Duration
2d 5h
Affected: YRIS
Timeline · 6 updates
  1. investigating Mar 17, 2025, 12:59 PM UTC

    We are currently experiencing a service disruption. Our DevOps team is working to identify the root cause and implement a solution. YRIS users may be affected. Other service is running as usual. We will send an additional update in 60 minutes.

  2. identified Mar 18, 2025, 09:03 AM UTC

    The root cause has been identified, we are working on a fix to prevent the issue to happen again.

  3. identified Mar 18, 2025, 01:03 PM UTC

    We are working on a hotfix with the development team to resolve that issue. Estimated time of arrival is tomorrow afternoon CET.

  4. identified Mar 19, 2025, 09:31 AM UTC

    YRIS hotfix should be deployed by the end of the day today.

  5. monitoring Mar 19, 2025, 04:35 PM UTC

    A fix has been deployed, we are monitoring the service behaviour.

  6. resolved Mar 19, 2025, 06:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 17, 2025

Service Disruption (eSign Wallet)

Detected by Pingoru
Mar 17, 2025, 11:54 AM UTC
Resolved
Mar 17, 2025, 01:01 PM UTC
Duration
1h 6m
Affected: eSign Wallet
Timeline · 3 updates
  1. identified Mar 17, 2025, 11:54 AM UTC

    We are currently experiencing a service disruption. Our team is working to identify the root cause and implement a solution.

  2. monitoring Mar 17, 2025, 12:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 17, 2025, 01:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 16, 2025

[NG][ChecknSign] Service Disruption

Detected by Pingoru
Mar 16, 2025, 07:47 PM UTC
Resolved
Mar 16, 2025, 08:16 PM UTC
Duration
29m
Affected: Check'nSign.io
Timeline · 3 updates
  1. investigating Mar 16, 2025, 07:47 PM UTC

    We are currently experiencing a service disruption. Our DevOps team is working to identify the root cause and implement a solution. Signature users may be affected. We will send an additional update in 60 minutes.

  2. identified Mar 16, 2025, 08:08 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Mar 16, 2025, 08:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 5, 2025

[NG] Service Disruption on signature

Detected by Pingoru
Mar 05, 2025, 03:36 AM UTC
Resolved
Mar 05, 2025, 03:50 AM UTC
Duration
14m
Affected: Check'nSign.io
Timeline · 3 updates
  1. investigating Mar 05, 2025, 03:36 AM UTC

    We are currently experiencing a service disruption on NG signature Our DevOps team is working to identify the root cause and implement a solution. We will send an additional update in 60 minutes.

  2. identified Mar 05, 2025, 03:49 AM UTC

    The issue has been identified and a fix is being implemetend.

  3. resolved Mar 05, 2025, 03:50 AM UTC

    This incident has been resolved.

Read the full incident report →