IDNow incident

Degraded Performance of eSign with QTSP [ TEST systems ]

Minor Resolved View vendor source →

IDNow experienced a minor incident on June 9, 2026 affecting AutoIdent QES and eSign and 1 more component, lasting 17h 31m. The incident has been resolved; the full update timeline is below.

Started
Jun 09, 2026, 02:07 PM UTC
Resolved
Jun 10, 2026, 07:38 AM UTC
Duration
17h 31m
Detected by Pingoru
Jun 09, 2026, 02:07 PM UTC

Affected components

AutoIdent QESeSignInstantSigneSign Wallet

Update timeline

  1. investigating Jun 09, 2026, 02:07 PM UTC

    We are currently experiencing a performance degradation and are actively investigating the issue. Our team is working to identify the root cause and implement a solution. Customers using eSign with IDnow QTSP are affected.

  2. resolved Jun 10, 2026, 07:38 AM UTC

    This incident has been resolved.