IDNow incident

Degraded Performance of eSign with QTSP

Minor Resolved View vendor source →

IDNow experienced a minor incident on August 16, 2026 affecting AutoIdent QES and eSign and 1 more component, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
Aug 16, 2026, 06:47 PM UTC
Resolved
Aug 16, 2026, 08:10 PM UTC
Duration
1h 23m
Detected by Pingoru
Aug 16, 2026, 06:47 PM UTC

Affected components

AutoIdent QESeSignInstantSigneSign Wallet

Update timeline

  1. investigating Aug 16, 2026, 06:47 PM UTC

    We are currently experiencing a performance degradation and are actively investigating the issue. Our team is working to identify the root cause and implement a solution. Customers using eSign with IDnow QTSP are affected.

  2. monitoring Aug 16, 2026, 07:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 16, 2026, 08:10 PM UTC

    This incident has been resolved.