IDNow incident

Service Disruption (TEST system)

Minor Resolved View vendor source →

IDNow experienced a minor incident on November 17, 2025 affecting AutoIdent QES and eSign and 1 more component, lasting 1d 4h. The incident has been resolved; the full update timeline is below.

Started
Nov 17, 2025, 12:44 PM UTC
Resolved
Nov 18, 2025, 05:03 PM UTC
Duration
1d 4h
Detected by Pingoru
Nov 17, 2025, 12:44 PM UTC

Affected components

AutoIdent QESeSignInstantSigneSign Wallet

Update timeline

  1. investigating Nov 17, 2025, 12:44 PM UTC

    We are currently experiencing a service disruption. Our engineering teams are actively investigating the issue and working to restore full functionality as quickly as possible. We appreciate your patience and will provide timely updates until the service is fully restored.

  2. monitoring Nov 17, 2025, 04:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Nov 17, 2025, 04:06 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Nov 18, 2025, 05:03 PM UTC

    This incident has been resolved.