IDNow experienced a minor incident on September 25, 2025 affecting IDCheck.io, lasting 33d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Sep 25, 2025, 10:06 AM UTC
Dear customers, to improve the security of our platform, we proceeded to a maintenance on 23/09/2025 notified by https://status.idnow.de/incidents/jy6mg384qdpc The maintenance notification included the new IP address used by some services. Depending on the security configuration of your own applications, you may have to add to your trust stores the new certificate chain used by those services. Please note this new certificate chain is in place in our testing environment (aka idcheck-sandbox) since 25/06/2025. You can download it from your browser by connecting to https://customer-identity.idcheck.ariadnext.io/ .
- resolved Oct 29, 2025, 09:12 AM UTC
The security maintenance happened last week as detailed into https://status.idnow.de/incidents/nv2v36nqlry1.