IDNow incident

Degraded Performance of eSign with QTSP

Minor Resolved View vendor source →

IDNow experienced a minor incident on September 2, 2025 affecting AutoIdent QES and eSign and 1 more component, lasting 5h 12m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2025, 02:16 PM UTC
Resolved
Sep 02, 2025, 07:29 PM UTC
Duration
5h 12m
Detected by Pingoru
Sep 02, 2025, 02:16 PM UTC

Affected components

AutoIdent QESeSignInstantSigneSign Wallet

Update timeline

  1. investigating Sep 02, 2025, 02:16 PM UTC

    We are currently experiencing a performance degradation and are actively investigating the issue. Our team is working to identify the root cause and implement a solution. Customers using eSign with IDnow QTSP are affected.

  2. monitoring Sep 02, 2025, 05:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 02, 2025, 07:29 PM UTC

    This incident has been resolved.