IDNow Outage History

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Pingoru has recorded 49 incidents for IDNow: 33 in the last 12 months and 10 in the last 90 days.

Source: status.idnow.de

49incidents recorded
33last 12 months
10last 90 days
4 daystypical duration
Incidents per month
024AprMayJunJulAugSepOct4
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct65%
Pingoru began tracking IDNow in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202633 of 720 (0%)
May 202611 of 744 (0%)
June 2026218 of 720 (2%)
July 20264281 of 744 (38%)
August 20262116 of 744 (16%)
September 202635 of 720 (1%)
October 20264333 of 512 (65%)

Incidents, newest first

Critical October 14, 2026 [IDCheck.io/PVID/Check'n'Sign] Service Disruption in TEST 4h Check'nSign.io, IDCheck.io, IDCheck.io PVID

Started Oct 14, 2026, 11:33 AM UTC· resolved Oct 14, 2026, 03:34 PM UTC

  1. investigating Oct 14, 2026, 11:33 AM UTC

    We are currently experiencing a service disruption on IDCheck sandbox environment. Our DevOps team is working to identify the root cause and implement a solution. *detail impact* users may be affected. We will send an additional update in 60 minutes.

  2. identified Oct 14, 2026, 12:08 PM UTC

    The services should be restored within the next 2 hours.

  3. identified Oct 14, 2026, 01:49 PM UTC

    It is taking a bit longer than expected. The services should be restored by 18:00 today.

  4. monitoring Oct 14, 2026, 03:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 14, 2026, 03:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 9, 2026 [TEST system] Service Disruption 1h 57m VideoIdent, eID, AutoIdent, AutoIdent QES and 5 more

Started Oct 09, 2026, 08:58 AM UTC· resolved Oct 09, 2026, 10:55 AM UTC

  1. investigating Oct 09, 2026, 08:58 AM UTC

    We are currently experiencing a service disruption. Our engineering teams are actively investigating the issue and working to restore full functionality as quickly as possible. We appreciate your patience and will provide timely updates until the service is fully restored.

  2. monitoring Oct 09, 2026, 09:07 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 09, 2026, 10:55 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 8, 2026 [TEST systems] Degraded Performance 1h 58m VideoIdent, eID, AutoIdent, AutoIdent QES and 5 more

Started Oct 08, 2026, 10:59 AM UTC· resolved Oct 08, 2026, 12:57 PM UTC

  1. investigating Oct 08, 2026, 10:59 AM UTC

    We are currently experiencing a degradation in performance and our team is actively investigating the root cause. We appreciate your patience and will post regular updates until service performance returns to normal.

  2. monitoring Oct 08, 2026, 11:38 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 08, 2026, 12:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 25, 2026 [TEST System] Degraded Performance 2h 16m VideoIdent, AutoIdent, AutoIdent QES, eSign

Started Sep 25, 2026, 08:33 AM UTC· resolved Sep 25, 2026, 10:49 AM UTC

  1. investigating Sep 25, 2026, 08:33 AM UTC

    We are currently experiencing a degradation in performance on our TEST system and our team is actively investigating the root cause. We appreciate your patience and will post regular updates until service performance returns to normal.

  2. monitoring Sep 25, 2026, 10:31 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 25, 2026, 10:49 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 23, 2026 Service Disruption [TEST System] 2h 43m VideoIdent, eID, AutoIdent, AutoIdent QES and 3 more

Started Sep 23, 2026, 11:51 AM UTC· resolved Sep 23, 2026, 02:35 PM UTC

  1. investigating Sep 23, 2026, 11:51 AM UTC

    We are currently experiencing a service disruption. Our engineering teams are actively investigating the issue and working to restore full functionality as quickly as possible. We appreciate your patience and will provide timely updates until the service is fully restored.

  2. monitoring Sep 23, 2026, 01:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Sep 23, 2026, 01:56 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Sep 23, 2026, 02:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 16, 2026 [IDCheck.io/PVID/Check'n'Sign] Degraded Performance 22m Check'nSign.io, IDCheck.io, IDCheck.io PVID

Started Sep 16, 2026, 02:56 PM UTC· resolved Sep 16, 2026, 03:19 PM UTC

  1. investigating Sep 16, 2026, 02:56 PM UTC

    We're experiencing an performance degradation and are currently looking into the issue. We will provide regular updates on the issue.

  2. identified Sep 16, 2026, 03:07 PM UTC

    We identified a performance downgrade from 16:08 till 17:00.

  3. monitoring Sep 16, 2026, 03:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 16, 2026, 03:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 16, 2026 Degraded Performance of eSign with QTSP 1h 23m AutoIdent QES, eSign, InstantSign, eSign Wallet

Started Aug 16, 2026, 06:47 PM UTC· resolved Aug 16, 2026, 08:10 PM UTC

  1. investigating Aug 16, 2026, 06:47 PM UTC

    We are currently experiencing a performance degradation and are actively investigating the issue. Our team is working to identify the root cause and implement a solution. Customers using eSign with IDnow QTSP are affected.

  2. monitoring Aug 16, 2026, 07:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 16, 2026, 08:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 9, 2026 [Advanced Signature] Service Disruption 1d 8h Check'nSign.io

Started Aug 09, 2026, 01:16 AM UTC· resolved Aug 10, 2026, 10:10 AM UTC

  1. identified Aug 09, 2026, 01:16 AM UTC

    We are currently experiencing a service disruption on our advanced signature service Our engineering teams are actively investigating the issue and working to restore full functionality as quickly as possible. We appreciate your patience and will provide timely updates until the service is fully restored.

  2. identified Aug 09, 2026, 01:57 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified Aug 10, 2026, 07:59 AM UTC

    The team is fixing the issue, the service should be restored within the next hour.

  4. monitoring Aug 10, 2026, 09:08 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 10, 2026, 10:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 27, 2026 *.identity.tm subdomains unreachable due to DNS issue 29m

Started Jul 27, 2026, 09:17 AM UTC· resolved Jul 27, 2026, 09:46 AM UTC

  1. investigating Jul 27, 2026, 09:17 AM UTC

    *.identity.tm domains (including dedicated status page) are not resolved by the DNS, resulting in lack of access to the systems.

  2. monitoring Jul 27, 2026, 09:34 AM UTC

    DNS resolution seems to be functioning again. We are collecting evidence for investigation.

  3. resolved Jul 27, 2026, 09:46 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 21, 2026 Reduced Performance [Test Robot] 28d 4h VideoIdent, eSign, Document-based IDV

Started Jul 21, 2026, 09:31 AM UTC· resolved Aug 18, 2026, 01:55 PM UTC

  1. investigating Jul 21, 2026, 09:31 AM UTC

    We are currently experiencing a service disruption for the test robot. While running the test robot with HAPPYPATH scenario, if there is a data inconsistency between the initial data and the later submitted data to the TestRobot with HAPPYPATH, the result of the run will be SUCCESS_DATA_CHANGED (as in the CHANGEALL scenario.) In effect, this means -HAPPYPATH is currently not able to produce a SUCCESS outcome if the robot command is written to the first or last name. Other robot scenarios work properly. This only affects VideoIdent and eSign TEST robot. The AutoIdent products and InstantSign are not affected. Production is not affected.

  2. monitoring Aug 05, 2026, 12:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 18, 2026, 01:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 20, 2026 Service Disruption 46m Ident Center Iasi

Started Jul 20, 2026, 02:25 PM UTC· resolved Jul 20, 2026, 03:12 PM UTC

  1. investigating Jul 20, 2026, 02:25 PM UTC

    We are currently experiencing a service disruption. Our engineering teams are actively investigating the issue and working to restore full functionality as quickly as possible. We appreciate your patience and will provide timely updates until the service is fully restored.

  2. resolved Jul 20, 2026, 03:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 2, 2026 Reduced performance for Video - patch applied 1d 2h VideoIdent, eSign

Started Jul 02, 2026, 10:06 AM UTC· resolved Jul 03, 2026, 12:12 PM UTC

  1. monitoring Jul 02, 2026, 10:06 AM UTC

    We identified a technical issue in our VideoIdent agent interface which causes a performance impact. The issue led to a reduced availability of video agents for end users on our VideoIdent and eSign services. A fix was deployed and we're monitoring the situation. AutoIdent, AutoIdent QES, eID and InstantSign were not affected.

  2. resolved Jul 03, 2026, 12:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 10, 2026 [PVID] Service Disruption 17m IDCheck.io PVID

Started Jun 10, 2026, 07:24 AM UTC· resolved Jun 10, 2026, 07:42 AM UTC

  1. investigating Jun 10, 2026, 07:24 AM UTC

    We are currently experiencing a service disruption on NG. Our DevOps team is working to identify the root cause and implement a solution. *detail impact* users may be affected. We will send an additional update in 60 minutes.

  2. monitoring Jun 10, 2026, 07:35 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 10, 2026, 07:42 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 9, 2026 Degraded Performance of eSign with QTSP [ TEST systems ] 17h 31m AutoIdent QES, eSign, InstantSign, eSign Wallet

Started Jun 09, 2026, 02:07 PM UTC· resolved Jun 10, 2026, 07:38 AM UTC

  1. investigating Jun 09, 2026, 02:07 PM UTC

    We are currently experiencing a performance degradation and are actively investigating the issue. Our team is working to identify the root cause and implement a solution. Customers using eSign with IDnow QTSP are affected.

  2. resolved Jun 10, 2026, 07:38 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 28, 2026 [IDCheck.io] Service Disruption 55m IDCheck.io

Started Apr 28, 2026, 07:44 AM UTC· resolved Apr 28, 2026, 08:40 AM UTC

  1. investigating Apr 28, 2026, 07:44 AM UTC

    We are currently experiencing a service disruption on NG. Our DevOps team is working to identify the root cause and implement a solution. *detail impact* users may be affected. We will send an additional update in 60 minutes.

  2. monitoring Apr 28, 2026, 08:08 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Apr 28, 2026, 08:08 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Apr 28, 2026, 08:40 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 21, 2026 Service Disruption for eSigning and Autoident QES (Namirial TSP) 1h 48m AutoIdent QES, eSign, InstantSign, eSign Wallet

Started Apr 21, 2026, 03:59 PM UTC· resolved Apr 21, 2026, 05:48 PM UTC

  1. investigating Apr 21, 2026, 03:59 PM UTC

    We are currently experiencing a service disruption. Our DevOps team is working to identify the root cause and implement a solution. eSigning users who use the Namirial TSP are affected. We will keep you updated with any new developments.

  2. resolved Apr 21, 2026, 05:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 3, 2026 [Check'n'Sign] Service Disruption 23m Check'nSign.io

Started Apr 03, 2026, 07:29 AM UTC· resolved Apr 03, 2026, 07:52 AM UTC

  1. investigating Apr 03, 2026, 07:29 AM UTC

    We are currently experiencing a service disruption on Check'n'Sign service. Our DevOps team is working to identify the root cause and implement a solution. *detail impact* users may be affected. We will send an additional update in 60 minutes.

  2. identified Apr 03, 2026, 07:44 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 03, 2026, 07:50 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 03, 2026, 07:52 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 25, 2026 [IDCheck.io/PVID/Check'n'Sign] Service Disruption 34m Check'nSign.io, IDCheck.io, IDCheck.io PVID

Started Mar 25, 2026, 03:27 PM UTC· resolved Mar 25, 2026, 04:01 PM UTC

  1. investigating Mar 25, 2026, 03:27 PM UTC

    We are currently experiencing a service disruption on NG. Our DevOps team is working to identify the root cause and implement a solution. *detail impact* users may be affected. We will send an additional update in 60 minutes.

  2. identified Mar 25, 2026, 03:39 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 25, 2026, 03:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Mar 25, 2026, 03:49 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Mar 25, 2026, 03:57 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Mar 25, 2026, 04:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 18, 2026 [Check'n'Sign] Degraded Performance 3h 32m Check'nSign.io

Started Mar 18, 2026, 12:52 PM UTC· resolved Mar 18, 2026, 04:25 PM UTC

  1. investigating Mar 18, 2026, 12:52 PM UTC

    For the last couple of hours, we're experiencing a performance degradation and are currently looking into the issue We will provide regular updates on the issue.

  2. identified Mar 18, 2026, 12:58 PM UTC

    A 3rd party provider API is experiencing an outage, impacting the performance of Check'n'Sign. We are considering options to workaround the issue.

  3. identified Mar 18, 2026, 01:41 PM UTC

    A fix is being implemented.

  4. monitoring Mar 18, 2026, 01:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Mar 18, 2026, 03:44 PM UTC

    The 3rd party provider API is up and running again so we are removing the workaround.

  6. resolved Mar 18, 2026, 04:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 29, 2026 [NG] IDCheck and PVID Service Disruption 46m IDCheck.io, IDCheck.io PVID

Started Jan 29, 2026, 03:13 PM UTC· resolved Jan 29, 2026, 03:59 PM UTC

  1. investigating Jan 29, 2026, 03:13 PM UTC

    We are currently experiencing a service disruption. Our engineering teams are actively investigating the issue and working to restore full functionality as quickly as possible. We appreciate your patience and will provide timely updates until the service is fully restored.

  2. investigating Jan 29, 2026, 03:13 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 29, 2026, 03:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 29, 2026, 03:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 3, 2025 VideoIdent SDK - Android Upgrade Required 83d 23h Subscribe to SDK notifications

Started Dec 03, 2025, 10:06 AM UTC· resolved Feb 25, 2026, 09:50 AM UTC

  1. monitoring Dec 03, 2025, 10:06 AM UTC

    Dear Customers, We observed a number of video calls with reduced image quality (green tinge) on Android versions and devices. We delivered a fixed version of the IDnow SDK and updated the IDnow VideoIdent app in Google’s Play Store to fix the video quality issues. We request all our customers using the SDK to update to the latest version, found here https://github.com/idnow/de.idnow.android/releases End users connecting to our Video and eSign services must use the latest IDnow app version, which is typically downloaded before starting the ident. iOS is not affected. VideoIdent and eSign Web are not affected. AutoIdent and other products are not affected. If you have any questions, please reach out to https://support.idnow.io

  2. resolved Feb 25, 2026, 09:50 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 25, 2025 [LEGACY] IDCheck.io Service Disruption 2h 27m IDCheck.io

Started Nov 25, 2025, 01:27 PM UTC· resolved Nov 25, 2025, 03:54 PM UTC

  1. investigating Nov 25, 2025, 01:27 PM UTC

    *** NO IMPACT ON NG *** We are currently experiencing a service disruption on Legacy. Our DevOps team is working to identify the root cause and implement a solution. Legacy users may be affected. We will send an additional update in 60 minutes.

  2. identified Nov 25, 2025, 02:11 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 25, 2025, 02:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 25, 2025, 03:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 17, 2025 Service Disruption (TEST system) 1d 4h AutoIdent QES, eSign, InstantSign, eSign Wallet

Started Nov 17, 2025, 12:44 PM UTC· resolved Nov 18, 2025, 05:03 PM UTC

  1. investigating Nov 17, 2025, 12:44 PM UTC

    We are currently experiencing a service disruption. Our engineering teams are actively investigating the issue and working to restore full functionality as quickly as possible. We appreciate your patience and will provide timely updates until the service is fully restored.

  2. monitoring Nov 17, 2025, 04:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Nov 17, 2025, 04:06 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Nov 18, 2025, 05:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 1, 2025 [NG][PVID][IDCHECK] Manual analysis service disruption 4h 50m IDCheck.io, IDCheck.io PVID

Started Nov 01, 2025, 09:25 AM UTC· resolved Nov 01, 2025, 02:15 PM UTC

  1. investigating Nov 01, 2025, 09:25 AM UTC

    We are currently experiencing a service disruption on manual analysis only. It affect both pvid and idcheck. Our engineering teams are actively investigating the issue and working to restore full functionality as quickly as possible. We appreciate your patience and will provide timely updates until the service is fully restored.

  2. investigating Nov 01, 2025, 10:48 AM UTC

    We are continuing to investigate this issue.

  3. resolved Nov 01, 2025, 02:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 22, 2025 [NG] Service Disruption 1h 40m Check'nSign.io, IDCheck.io, IDCheck.io PVID, YRIS

Started Oct 22, 2025, 02:00 PM UTC· resolved Oct 22, 2025, 03:40 PM UTC

  1. investigating Oct 22, 2025, 02:00 PM UTC

    We are currently experiencing a service disruption on NG. Our DevOps team is working to identify the root cause and implement a solution. *detail impact* users may be affected. We will send an additional update in 60 minutes.

  2. identified Oct 22, 2025, 02:19 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 22, 2025, 02:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 22, 2025, 03:40 PM UTC

    This incident has been resolved.

Read the full incident report →