IDNow incident

[IDCheck.io/PVID/Check'n'Sign] Service Disruption in TEST

Critical Resolved View vendor source →

IDNow experienced a critical incident on October 14, 2026 affecting Check'nSign.io and IDCheck.io and 1 more component, lasting 4h. The incident has been resolved; the full update timeline is below.

Started
Oct 14, 2026, 11:33 AM UTC
Resolved
Oct 14, 2026, 03:34 PM UTC
Duration
4h
Detected by Pingoru
Oct 14, 2026, 11:33 AM UTC

Affected components

Check'nSign.ioIDCheck.ioIDCheck.io PVID

Update timeline

  1. investigating Oct 14, 2026, 11:33 AM UTC

    We are currently experiencing a service disruption on IDCheck sandbox environment. Our DevOps team is working to identify the root cause and implement a solution. *detail impact* users may be affected. We will send an additional update in 60 minutes.

  2. identified Oct 14, 2026, 12:08 PM UTC

    The services should be restored within the next 2 hours.

  3. identified Oct 14, 2026, 01:49 PM UTC

    It is taking a bit longer than expected. The services should be restored by 18:00 today.

  4. monitoring Oct 14, 2026, 03:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 14, 2026, 03:34 PM UTC

    This incident has been resolved.