Data Exports (In-app Analytics) Report Generation Failing
Affected: AnalyticsAnalyticsAnalytics
HireVue Outage History
HireVue is up right nowHireVue had 40 outages in the last 2 years totaling 268h 34m of downtime — averaging 1.6 incidents per month.
There were 40 HireVue outages since July 15, 2024 totaling 268h 34m of downtime. Each is summarised below — incident details, duration, and resolution information.
Evaluator Video Playback Blank
Affected: EvaluationsEvaluationsEvaluations
Timeline · 5 updates
- investigating Jun 05, 2026, 05:11 PM UTC
We are currently investigating candidate videos not playing in the Evaluator experience. A workaround exists to use Firefox if available.
- identified Jun 05, 2026, 05:45 PM UTC
We have identified the issue stemming from an update to Chrome based web browsers to version 149 impacting the video playback capabilities. We are working towards a solution.
- identified Jun 05, 2026, 08:08 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 05, 2026, 09:05 PM UTC
We have a fix for candidate videos failing to play in the evaluator moving through our test environments for validation.
- resolved Jun 05, 2026, 10:22 PM UTC
A fix has been pushed and verified on all production environments.
"Page Not Found" & "An Unexpected Error Occurred" Errors in the EU Environment
Affected: Admin / RecruiterInterviews - LiveInterviews - On Demand
Timeline · 3 updates
- investigating May 29, 2026, 07:08 PM UTC
We are currently investigating an issue where when attempting to access sections of the Recruiter experience (e.g., Jobs, Job Templates, or Candidates) the T2O application is returning a "Page Not Found" or "An Unexpected Error Occurred" in our EU environment. We are also investigating related reports of intermittent issues accessing interviews in EU as well. We do not have reports of this happening outside of our EU environment.
- monitoring May 29, 2026, 08:01 PM UTC
We have implemented a fix to resolve the issue causing errors across the T2O application in the EU environment. We see errors noticeably declining across the affected services and in testing have been able to access all sections of the platform successfully. If you encountered any errors when attempting to add candidates via integration during this disruption, you will need to re-initiate the request. In the meantime we are continuing to monitor the environment and test the platform to ensure stability.
- resolved May 29, 2026, 09:23 PM UTC
Our EU environment remains stable and we are no longer seeing errors or receiving reports of continued issues. We will continue to monitor internally and thank you for your patience as we worked to resolve this incident.
Login Issues on EU Platform (page not found/available)
Affected: Admin / RecruiterAssessmentsATS IntegrationsEvaluationsInterviews - CodeVueInterviews - LiveInterviews - On DemandSingle Sign-On (SSO)
Timeline · 4 updates
- investigating May 22, 2026, 10:28 AM UTC
We are currently investigating this issue.
- investigating May 22, 2026, 11:03 AM UTC
We are actively investigating reports of users encountering "Page Not Found" errors when attempting to log into the EU platform. We will provide another update within the hour or as soon as we have more information.
- monitoring May 22, 2026, 11:38 AM UTC
Service mitigation steps have been completed, and EU platform login availability is returning to normal. We are actively monitoring the environment to ensure continued stability.
- resolved May 22, 2026, 12:11 PM UTC
Following the mitigation steps taken earlier, system performance has remained stable. EU platform login services are fully operational, and the incident is now resolved. We appreciate your understanding as we worked to restore service.
Video Processing Delay (Third-party Service Disruption)
Affected: Evaluations
Timeline · 2 updates
- monitoring May 01, 2026, 04:36 PM UTC
Video processing is currently experiencing a backlog. A third-party service disruption is preventing our systems from scaling to meet current demand. We are monitoring the external recovery efforts.
- resolved May 01, 2026, 10:46 PM UTC
Our internal mitigation efforts have stabilized video processing speeds. While the third-party service disruption persists, our systems are now maintaining a steady throughput and keeping pace with current demand. Users may still experience slightly longer-than-usual processing times for live interviews, but all videos are completing successfully. We will continue to monitor performance internally.
High error rates ordering assessments
Affected: Assessments
Timeline · 4 updates
- investigating Apr 17, 2026, 02:40 PM UTC
We are currently investigating this issue.
- identified Apr 17, 2026, 02:48 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 17, 2026, 02:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 17, 2026, 03:32 PM UTC
This incident has been resolved.
Unexpected Incident: A subset of T2O exports reports are failing to export
Affected: Analytics
Timeline · 3 updates
- investigating Mar 26, 2026, 06:17 PM UTC
We are experiencing a service disruption with T2O exports within our T2O US region. T2O export reports (Assessments, OD and Competency score) are failing. Survey Feedback and Live report appear unaffected. There are no known workarounds. We are making every effort to reduce the impact and length of the disruption. We apologize for any inconvenience this may cause, and we thank you for your understanding. Individual system components are listed below.
- monitoring Mar 26, 2026, 07:38 PM UTC
The issue was identified as some database processing slowness which has since cleared up. We are monitoring the situation and are on stand by for any reported issues regarding our Analytics page.
- resolved Mar 26, 2026, 09:33 PM UTC
The Analytics service disruption is resolved.
Unexpected Incident: T2O AU ATS Integration errors for new candidates and status updates for candidates
Affected: ATS Integrations
Timeline · 4 updates
- investigating Mar 26, 2026, 05:11 PM UTC
We are experiencing a service disruption with ATS Integrations (Workday, SuccessFactors and ORC) within our AU region. As a result of planned maintenance we are now seeing errors for a subset of ATS integrations (Workday, SuccessFactors and ORC) in our AU environment for new candidates being sent through integrations and status updates. We are making every effort to reduce the impact and length of the disruption. We apologize for any inconvenience this may cause, and we thank you for your understanding. Individual system components are listed below.
- monitoring Mar 26, 2026, 05:40 PM UTC
A fix has been implemented and we are monitoring now to verify.
- monitoring Mar 26, 2026, 05:47 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 26, 2026, 05:50 PM UTC
This incident has been resolved. For ATS integration status updates, our system has built in retries and candidates will be updated automatically. For new candidates, our support team will work directly with impacted customers to identify impacted new candidates that need to be re-triggered. Appreciate your patience and cooperation.
Unable to Schedule and Perform Live Video Interviews via Microsoft Teams Integration
Affected: Interviews - LiveInterviews - LiveInterviews - Live
Timeline · 4 updates
- investigating Mar 25, 2026, 04:33 PM UTC
We are current investigating an issue with scheduling and performing live video interviews via Microsoft Teams Integration.
- identified Mar 25, 2026, 05:01 PM UTC
We have identified the issue and are working on solution now.
- monitoring Mar 25, 2026, 06:56 PM UTC
A fix has been implemented and we are monitoring the resolution.
- resolved Mar 25, 2026, 10:35 PM UTC
The resolution monitoring period has ended successfully. We are considering the incident resolved.
T2O (.com) unexpected slowness
Affected: Admin / RecruiterAnalyticsAPIAssessmentsATS IntegrationsEvaluationsInterviews - CodeVueInterviews - LiveInterviews - On DemandScheduling / Calendar Integration
Timeline · 4 updates
- investigating Mar 24, 2026, 02:56 PM UTC
We are experiencing a service disruption with T2O within our US region. We are investigating slowness within our platform for both users and candidates. We are making every effort to reduce the impact and length of the disruption. We apologize for any inconvenience this may cause, and we thank you for your understanding. Individual system components are listed below.
- identified Mar 24, 2026, 03:48 PM UTC
The issue has been identified and we are working through resolution now. Note: we have added ATS integration as an area impacted by slowness.
- monitoring Mar 24, 2026, 04:14 PM UTC
A resolution has been implemented and the team is monitoring to validate the slowness is now resolved. The components affected have been updated to reflect T2O (.com - USA). For clarity, Hirevue Classic (US Production) was not impacted.
- resolved Mar 24, 2026, 04:37 PM UTC
The slowness has been resolved. There should be no lingering impacts. Thanks for your patience.
Workday integration - partial outage
Affected: ATS IntegrationsATS IntegrationsATS Integrations
Timeline · 5 updates
- investigating Mar 13, 2026, 04:16 PM UTC
Our teams are investigating an incident resulting in a service disruption affecting some API requests for older versions of our workday integration. We are actively working to identify and remediate the underlying issue and restore connectivity for impacted customers. We are also performing a comprehensive review of all system components to ensure the stability of related services.
- identified Mar 13, 2026, 04:34 PM UTC
Following our investigation into the service disruption affecting older versions of our Workday integration, we have identified the root cause of the issue. Our technical teams have developed a fix and are currently deploying it across our servers to restore full functionality. We are also continuing our comprehensive review of all system components to ensure no other services are impacted during the recovery phase.
- monitoring Mar 13, 2026, 04:48 PM UTC
We have successfully deployed a fix across all servers. Initial testing and system telemetry indicate that service has been restored, and we are currently not seeing any further issues with our older versions of the Workday integration. Our technical teams are continuing to closely monitor all systems to ensure continued stability and to confirm that the fix has fully resolved the disruption for all impacted customers.
- monitoring Mar 13, 2026, 04:52 PM UTC
As the team continues to monitor, we have an important notice regarding resolution for impacted customers. Any requests that were made from Workday to Hirevue during the incident will need to be retried in order to bring the two environments into sync.
- resolved Mar 13, 2026, 08:32 PM UTC
After a period of monitoring and some additional investigation, the team is confident in calling this incident resolved. Thank you for your patience as we worked through this issue.
T2O audio responses unavailable
Affected: Interviews - On DemandInterviews - On DemandInterviews - On Demand
Timeline · 5 updates
- investigating Mar 12, 2026, 11:30 PM UTC
We are currently investigating a reported service degradation specifically affecting audio recording for T2O candidate responses. While core platform functions—including standard question types and the new candidate experience—remain fully operational, we have identified a recording failure affecting a subset of specific account configurations. We are making every effort to identify the root cause and restore full functionality as quickly as possible. We apologize for this disruption and will provide further updates as our investigation progresses.
- investigating Mar 13, 2026, 12:22 AM UTC
We are continuing our investigation. We believe we have found the root cause and are working to confirm.
- identified Mar 13, 2026, 12:38 AM UTC
Following our investigation into the T2O audio recording failures affecting specific account configurations, we have identified the root cause. While core platform functions—including standard question types and the new candidate experience—remain unaffected, we are now actively developing and testing a fix to restore audio recording for the impacted accounts. All other question formats and the new candidate experience continue to function as expected. We are making every effort to deploy this fix as quickly as possible to resolve the disruption. We apologize for the inconvenience and will provide an update once the deployment is complete.
- monitoring Mar 13, 2026, 01:23 AM UTC
Following the successful deployment of a fix, we have fully restored T2O audio recording functionality for all account configurations. While core platform functions—including standard question types and the new candidate experience—remained operational throughout the incident, we have verified that the specific degradation affecting audio responses is now resolved. Our technical teams have performed a comprehensive review of all system components and have confirmed that the fix is stable. We have also verified that no other services were impacted as a result of this incident. We will continue to monitor in order to ensure there are no additional impacts to customers.
- resolved Mar 13, 2026, 02:57 AM UTC
The team has continued to monitor the status of this incident and has confidence in making this as resolved. Thank you for patience as we worked through fixing this issue.
T2O AU/EU Evaluator Media Playback
Affected: Evaluations
Timeline · 7 updates
- investigating Mar 12, 2026, 02:54 PM UTC
Following reports of playback failures, we have identified a degradation of service specifically affecting media assets within the Evaluator. While core platform functions—including login, navigation, and text-based evaluation—are operating as expected, some audio and videos are currently not displaying or playing back correctly. We are making every effort to reduce the impact and length of the disruption. We apologize for any inconvenience this may cause, and we thank you for your understanding.
- investigating Mar 12, 2026, 03:35 PM UTC
We have narrowed down the impact to only those who are accessing an evaluation without logging in. This can impact evaluators who are accessing the evaluator from a link in their ATS and are not logging in. We are still investigating the media display and playback issues affecting the Evaluator. Our teams are currently focused on identifying the specific trigger for these failures. Core platform functions remain unaffected.
- identified Mar 12, 2026, 04:04 PM UTC
We have identified the root cause of the media playback issues within the Evaluator. Our engineering teams have transitioned to developing and testing a fix to restore full audio and video functionality. We will provide a further update once the deployment of the fix begins. Core platform functions remain unaffected and stable.
- identified Mar 12, 2026, 05:03 PM UTC
We have successfully deployed a fix to address the media playback issues within the Evaluator. Early testing indicates that audio and video assets are now displaying and playing correctly across the platform. Our technical teams are carefully monitoring the environment to ensure full stability and verify that the resolution is consistent for all users. We will provide a final update once we are confident the issue is fully resolved.
- monitoring Mar 12, 2026, 05:34 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 12, 2026, 05:53 PM UTC
We do not expect any further issues or problems related to this incident. Our team is continuing to closely monitor the environment to ensure the best possible experience for our users. We will officially move this incident to "Resolved" once our final monitoring phase is complete.
- resolved Mar 12, 2026, 07:07 PM UTC
We have completed our monitoring phase and have confirmed that the media playback issues in the Evaluator are fully resolved. We do not expect any further issues or problems related to this incident. Our teams will continue to maintain standard system observations to ensure the best possible experience for our users. Thank you for your patience throughout this process.
T2O AU Service Degradation - Navigation Bar Not Showing
Affected: EvaluationsInterviews - On Demand
Timeline · 3 updates
- investigating Mar 12, 2026, 02:35 PM UTC
We are currently investigating an issue affecting our T2O AU servers where the navigation bar is failing to render. While this impacts site navigation, back-end services remain functional. Our engineering team is working to identify the root cause and implement a fix. We will provide an update as soon as more information is available.
- monitoring Mar 12, 2026, 02:39 PM UTC
We have implemented corrective measures to address the navigation bar display issues on the AU servers. Early monitoring indicates that the UI is rendering correctly for all users. We are continuing to monitor the environment closely to ensure continued stability before marking the incident as resolved. We are making every effort to reduce the impact and length of the disruption. We apologize for any inconvenience this may cause, and we thank you for your understanding.
- resolved Mar 12, 2026, 03:05 PM UTC
The issue affecting the navigation bar on AU servers has been fully resolved. Following a period of stable performance and successful monitoring, we have confirmed that all UI components are rendering as expected. We apologize for the interruption and thank you for your patience.
T2O Service Degradation – Analytics (US Region)
Affected: Analytics
Timeline · 3 updates
- investigating Mar 09, 2026, 09:53 PM UTC
Following the resolution of the earlier database configuration issue, we have identified a related degradation of service specifically affecting analytics. While core platform functions—including logins and the candidate experience—are operating as expected, some analytics data is currently not being written to the database. As a result, there will be a gap in reporting data. Our technical teams are currently diagnosing the cause of this issue and are working to restore the analytics data pipeline. We are also performing a comprehensive review of all system components to ensure no other services are impacted. Analytics exports are still functioning as expected. We are making every effort to reduce the impact and length of the disruption. We apologize for any inconvenience this may cause, and we thank you for your understanding.
- monitoring Mar 09, 2026, 10:22 PM UTC
We have resolved the degradation of service affecting analytics within the US region. A service restart addressed a synchronization issue following our earlier database maintenance, and analytics data is now being recorded correctly. We are continuing to monitor the environment to ensure full stability.
- resolved Mar 09, 2026, 10:32 PM UTC
Following a thorough investigation, we have confirmed that all T2O services in the US region are fully restored. Our teams have verified that no other components were impacted, and we are confident that there are no remaining issues. We apologize for any inconvenience this caused and thank you for your patience and understanding.
Unexpected Incident - T2O service interruption
Affected: Admin / RecruiterAnalyticsAPIAssessmentsATS IntegrationsEmailEvaluationsInterviews - CodeVueInterviews - LiveInterviews - On DemandMessaging - SMSMessaging - WhatsappScheduling / Calendar IntegrationSingle Sign-On (SSO)
Timeline · 1 update
- resolved Mar 09, 2026, 09:03 PM UTC
Note: Service has been restored. Please retry any pages that were giving errors before reaching out to support. We experienced a service disruption with T2O within our US region. A database configuration issue resulted in a degradation of service across the T2O platform. During this timeframe, most system requests were failing, which specifically prevented users from logging in and hindered candidates from accessing the candidate experience. Our team has identified the root cause and implemented a fix to restore database functionality. We have confirmed that services are returning to normal, and we are closely monitoring the environment to ensure continued stability. We are making every effort to reduce the impact and length of the disruption. We apologize for any inconvenience this may cause, and we thank you for your understanding. Individual system components are listed below.
Error 500.30 App Failing to Start
Affected: Admin / RecruiterInterviews - CodeVueInterviews - On Demand
Timeline · 3 updates
- investigating Mar 07, 2026, 04:02 PM UTC
We are currently investigating an issue with an increased error rate in our webservers leading to users and candidates experiencing interruptions in using T2O on our US environment. Refreshing the page when encountering the error has show as a successful workaround in the mean time.
- monitoring Mar 07, 2026, 05:27 PM UTC
We have identified a web server that was encountering a significant amount of errors. We have removed the web server from the pool and have seen activity return to normal. We will continue to monitor the T2O US service.
- resolved Mar 07, 2026, 08:29 PM UTC
After removing the affected web server from the workflow, we have repaired the server and it is running smoothly again. It's been re-added to the pool and operations are running as expected. We are closing the incident as resolved.
Hirevue Classic OnDemand Partial Outage
Affected: Interviews - On DemandInterviews - On DemandInterviews - On Demand
Timeline · 5 updates
- investigating Jan 15, 2026, 12:05 AM UTC
We are currently investigating a partial outage affecting OnDemand interviews on desktop devices not allowing candidates locking them out of their interviews.
- investigating Jan 15, 2026, 01:08 AM UTC
Our investigation continues as we look for a possible root cause.
- identified Jan 15, 2026, 01:22 AM UTC
We believe we have identified the issue causing a disruption for our OnDemand interviews on desktop. We are moving the outage to Degraded performance as there are two current workarounds which will allow the candidates to complete their interview.
- identified Jan 15, 2026, 04:12 AM UTC
We have successfully resolved the performance degradation issue affecting our interview platform. The root cause was traced to an incompatible update released by a 3rd party library. The 3rd party library has been temporarily disabled. All internal tests have passed and candidate workflows for desktop users are fully restored.
- resolved Jan 15, 2026, 04:13 AM UTC
We have successfully resolved the performance degradation issue affecting our interview platform. The root cause was traced to an incompatible update released by a 3rd party library. The 3rd party library has been temporarily disabled. All internal tests have passed and candidate workflows for desktop users are fully restored.
Jobs Page Not Loading in AU Environment
Affected: Admin / Recruiter
Timeline · 4 updates
- investigating Dec 22, 2025, 05:36 PM UTC
We are currently investigating the Jobs page displaying a "An unexpected error occurred. Please try again." error when attempting to load jobs. This is limited to the AU environment. We will continue to share updates as our investigation progresses.
- investigating Dec 22, 2025, 07:18 PM UTC
We are continuing to investigate this issue. We will be performing maintenance that will cause some additional temporary downtime for around five minutes in hopes of resolving the errors.
- monitoring Dec 22, 2025, 07:22 PM UTC
Maintenance has been completed and we believe this has resolved the issue but will continue to monitor to ensure it has been fully resolved.
- resolved Dec 22, 2025, 08:12 PM UTC
This incident has been resolved.
Intermittent Errors
Affected: Admin / RecruiterAnalyticsAPIAssessmentsATS IntegrationsEmailEvaluationsInterviews - CodeVueInterviews - LiveInterviews - On DemandMessaging - SMSMessaging - WhatsappScheduling / Calendar IntegrationSingle Sign-On (SSO)
Timeline · 3 updates
- identified Dec 05, 2025, 05:00 PM UTC
The issue is an encryption key mismatch across some of our web servers, causing intermittent errors when users try to access secure content. The team is currently working on resetting the affected systems to resolve the key conflict.
- monitoring Dec 05, 2025, 05:08 PM UTC
All encryption keys have been synchronized across all web servers. We will continue to monitor for further intermittent errors.
- resolved Dec 05, 2025, 05:28 PM UTC
All encryption keys have been synchronized across all web servers. We are no longer seeing intermittent errors. The system is fully operational. If an intermittent error was encountered, please refresh the page.
T2O Unable to Deliver Assessments to Candidates Intermittently
Affected: AssessmentsAssessmentsAssessmentsATS IntegrationsATS IntegrationsATS Integrations
Timeline · 8 updates
- investigating Nov 18, 2025, 10:19 PM UTC
Earlier today we received reports of timeouts in regards to candidates being sent assessment OnDemand. Through our investigation recent logs show execution timeouts and server response delays, with a significant spike in assessment errors. We have identified a fix and plan to deploy that within the next several hours.
- identified Nov 18, 2025, 10:33 PM UTC
The issue has been identified and a fix is being implemented.
- identified Nov 18, 2025, 11:42 PM UTC
We are on track to deploy the fix within the hour to our EU and AU environments first. Our US environment will follow shortly some time after 5pm PDT.
- identified Nov 19, 2025, 12:19 AM UTC
The timeline has been extended until 9pm PDT to deploy the fix to all environments. Updates to follow after that time.
- identified Nov 19, 2025, 02:54 AM UTC
After further optimization the team feels confident to make the necessary database adjustments to resolve the issue now. This will take a considerable amount of time and we will continue to monitor the progress to ensure the database migration runs successfully. We will enact our testing plan as soon as the databases are in a state to test, and we see an uptick in traffic.
- monitoring Nov 19, 2025, 03:29 AM UTC
After our optimization efforts, we still anticipated a significant amount of time for the migration to execute. However it processed much faster than anticipated and the fix has been deployed to all environments. We remain in a monitoring state and will reconvene at start of business (Hirevue HQ 10am EST) to address any problems as traffic picks up for candidates and customers.
- monitoring Nov 19, 2025, 05:08 PM UTC
We are still in a monitoring state and have noted healthy response times today. We will still keep an eye on things for today and will update at end of business 5pm PDT.
- resolved Nov 19, 2025, 11:42 PM UTC
Response times have remained within expected ranges today during our monitoring. We are moving our affected components back to operational and marking the issue as resolved.
Black Screen / No Audio on Video Player
Affected: EvaluationsEvaluationsEvaluationsInterviews - LiveInterviews - LiveInterviews - LiveInterviews - On DemandInterviews - On DemandInterviews - On Demand
Timeline · 14 updates
Cloud service provider disruption
Affected: Admin / RecruiterAdmin / RecruiterAnalyticsAnalyticsAPIAPIAssessmentsAssessmentsATS IntegrationsATS IntegrationsEmailEmailEvaluationsEvaluationsInterviews - CodeVueInterviews - CodeVueInterviews - LiveInterviews - LiveInterviews - On DemandInterviews - On DemandMessaging - SMSMessaging - WhatsappScheduling / Calendar IntegrationScheduling / Calendar IntegrationSingle Sign-On (SSO)Single Sign-On (SSO)
Timeline · 17 updates
System Error when accessing Analytics
Affected: AnalyticsAnalyticsAnalytics
Timeline · 3 updates
- investigating Oct 16, 2025, 02:37 PM UTC
A possible cause is being investigated and tested.
- monitoring Oct 16, 2025, 03:05 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 16, 2025, 03:12 PM UTC
This incident has been resolved.
T2O AU/EU Cross-Region Candidate Connection Error when Recording
Affected: Interviews - On DemandInterviews - On Demand
Timeline · 4 updates
- investigating Sep 14, 2025, 09:20 PM UTC
We are aware of a connection error affecting OnDemand interviews for some candidates between the AU and EU regions. Our team is actively investigating the issue.
- identified Sep 14, 2025, 09:43 PM UTC
The issue has been identified and a fix is now being implemented. We've determined the problem was caused by a recent system rollback. Our team is actively working to resolve this and we apologize for any inconvenience.
- monitoring Sep 14, 2025, 09:55 PM UTC
A fix has been implemented, and we're monitoring the results. We apologize for the inconvenience.
- resolved Sep 14, 2025, 10:13 PM UTC
This incident has been resolved. A fix has been successfully implemented, and we have confirmed that the connection issues are no longer occurring. We apologize for the inconvenience.