Unexpected Incident - T2O service interruption

Update timeline

1. resolved Mar 09, 2026, 09:03 PM UTC

   Note: Service has been restored. Please retry any pages that were giving errors before reaching out to support. We experienced a service disruption with T2O within our US region. A database configuration issue resulted in a degradation of service across the T2O platform. During this timeframe, most system requests were failing, which specifically prevented users from logging in and hindered candidates from accessing the candidate experience. Our team has identified the root cause and implemented a fix to restore database functionality. We have confirmed that services are returning to normal, and we are closely monitoring the environment to ensure continued stability. We are making every effort to reduce the impact and length of the disruption. We apologize for any inconvenience this may cause, and we thank you for your understanding. Individual system components are listed below.