"Page Not Found" & "An Unexpected Error Occurred" Errors in the EU Environment

Update timeline

1. investigating May 29, 2026, 07:08 PM UTC

   We are currently investigating an issue where when attempting to access sections of the Recruiter experience (e.g., Jobs, Job Templates, or Candidates) the T2O application is returning a "Page Not Found" or "An Unexpected Error Occurred" in our EU environment. We are also investigating related reports of intermittent issues accessing interviews in EU as well. We do not have reports of this happening outside of our EU environment.

2. monitoring May 29, 2026, 08:01 PM UTC

   We have implemented a fix to resolve the issue causing errors across the T2O application in the EU environment. We see errors noticeably declining across the affected services and in testing have been able to access all sections of the platform successfully. If you encountered any errors when attempting to add candidates via integration during this disruption, you will need to re-initiate the request. In the meantime we are continuing to monitor the environment and test the platform to ensure stability.

3. resolved May 29, 2026, 09:23 PM UTC

   Our EU environment remains stable and we are no longer seeing errors or receiving reports of continued issues. We will continue to monitor internally and thank you for your patience as we worked to resolve this incident.