Unexpected Incident: T2O AU ATS Integration errors for new candidates and status updates for candidates

Update timeline

1. investigating Mar 26, 2026, 05:11 PM UTC

   We are experiencing a service disruption with ATS Integrations (Workday, SuccessFactors and ORC) within our AU region. As a result of planned maintenance we are now seeing errors for a subset of ATS integrations (Workday, SuccessFactors and ORC) in our AU environment for new candidates being sent through integrations and status updates. We are making every effort to reduce the impact and length of the disruption. We apologize for any inconvenience this may cause, and we thank you for your understanding. Individual system components are listed below.

2. monitoring Mar 26, 2026, 05:40 PM UTC

   A fix has been implemented and we are monitoring now to verify.

3. monitoring Mar 26, 2026, 05:47 PM UTC

   We are continuing to monitor for any further issues.

4. resolved Mar 26, 2026, 05:50 PM UTC

   This incident has been resolved. For ATS integration status updates, our system has built in retries and candidates will be updated automatically. For new candidates, our support team will work directly with impacted customers to identify impacted new candidates that need to be re-triggered. Appreciate your patience and cooperation.