T2O AU/EU Evaluator Media Playback

Update timeline

1. investigating Mar 12, 2026, 02:54 PM UTC

   Following reports of playback failures, we have identified a degradation of service specifically affecting media assets within the Evaluator. While core platform functions—including login, navigation, and text-based evaluation—are operating as expected, some audio and videos are currently not displaying or playing back correctly. We are making every effort to reduce the impact and length of the disruption. We apologize for any inconvenience this may cause, and we thank you for your understanding.

2. investigating Mar 12, 2026, 03:35 PM UTC

   We have narrowed down the impact to only those who are accessing an evaluation without logging in. This can impact evaluators who are accessing the evaluator from a link in their ATS and are not logging in. We are still investigating the media display and playback issues affecting the Evaluator. Our teams are currently focused on identifying the specific trigger for these failures. Core platform functions remain unaffected.

3. identified Mar 12, 2026, 04:04 PM UTC

   We have identified the root cause of the media playback issues within the Evaluator. Our engineering teams have transitioned to developing and testing a fix to restore full audio and video functionality. We will provide a further update once the deployment of the fix begins. Core platform functions remain unaffected and stable.

4. identified Mar 12, 2026, 05:03 PM UTC

   We have successfully deployed a fix to address the media playback issues within the Evaluator. Early testing indicates that audio and video assets are now displaying and playing correctly across the platform. Our technical teams are carefully monitoring the environment to ensure full stability and verify that the resolution is consistent for all users. We will provide a final update once we are confident the issue is fully resolved.

5. monitoring Mar 12, 2026, 05:34 PM UTC

   A fix has been implemented and we are monitoring the results.

6. monitoring Mar 12, 2026, 05:53 PM UTC

   We do not expect any further issues or problems related to this incident. Our team is continuing to closely monitor the environment to ensure the best possible experience for our users. We will officially move this incident to "Resolved" once our final monitoring phase is complete.

7. resolved Mar 12, 2026, 07:07 PM UTC

   We have completed our monitoring phase and have confirmed that the media playback issues in the Evaluator are fully resolved. We do not expect any further issues or problems related to this incident. Our teams will continue to maintain standard system observations to ensure the best possible experience for our users. Thank you for your patience throughout this process.