Resolved after 3 hours 45 minutes, affecting Admin / Recruiter and Admin / Recruiter and 1 more, on October 15, 2026.
The issue affecting the email templates page has been fully resolved. We will continue to monitor to ensure continued stability.
Affected components
Update timeline
- investigating Oct 15, 2026, 10:29 PM UTC
We are currently investigating an issue where the email templates page is failing to load across all environments (except for our gov environment). Our engineering team is actively engaged and working to identify the root cause. Please note: Email delivery is not impacted by this incident. This issue is strictly isolated to the editing and management of email templates. We will provide another update as soon as more information becomes available or a resolution is reached.
- identified Oct 15, 2026, 10:43 PM UTC
We have identified a contributing factor preventing the email templates page from loading, and our team is actively working on a fix. Impact is strictly limited to the editing and management of email templates; candidate experience, email delivery, and all other platform functionality remain completely unaffected. We will provide our next update hourly, or sooner if there is a material change.
- identified Oct 15, 2026, 11:35 PM UTC
Our engineering team has developed a fix for the issue preventing the email templates page from loading. We are currently in the process of deploying this fix incrementally across our environments and will be actively monitoring the results to ensure full access is restored safely. Impact remains strictly limited to the editing and management of email templates. The candidate experience, email delivery, and all other platform functionality continue to perform as expected. We will provide our next update hourly, or sooner if the deployment is fully complete and verified.
- identified Oct 16, 2026, 12:25 AM UTC
Our engineering team is continuing to actively develop and test a complete fix to restore full access to the email templates page. Impact remains strictly limited to the editing and management of email templates. The candidate experience, email delivery, and all other platform functionality continue to operate normally. We will provide our next update hourly, or sooner if there is a material change in status.
- identified Oct 16, 2026, 01:16 AM UTC
Our team is actively working to resolve the current disruption preventing the email templates page from loading. Impact is limited to the editing and management of email templates; the candidate experience, email delivery, and all other platform functionality are unaffected. We do not yet have an ETA for full resolution and will continue to post updates hourly by the top of the hour, or sooner if there is material change.
- identified Oct 16, 2026, 02:03 AM UTC
Our engineering team is continuing to actively work on a fix to restore full access to the email templates page. Impact remains strictly limited to the editing and management of email templates; the candidate experience, email delivery, and all other platform functionality are completely unaffected. We will continue to post hourly updates, or sooner if there is a material change, until this is fully resolved.
- resolved Oct 16, 2026, 02:15 AM UTC
The issue affecting the email templates page has been fully resolved. We will continue to monitor to ensure continued stability.
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