Is HireVue down?

We are investigating an issue where requests to generate reports through out in-app analytics tab are, in most cases, failing to produce results.

We still continue to investigate the root cause of continued analytic reports failing to generate through our in-app analytics section.

Current Status: Our engineering team has been actively investigating and has made meaningful progress in narrowing down the source of the issue. We've confirmed this is related to how export processes interact with our database infrastructure under certain conditions — not a data integrity issue. Your underlying data remains unaffected. What we've done: - Conducted a thorough review of export query performance across all affected environments. - Ruled out several potential causes, including database replication and cluster capacity. - Identified that scheduled/automated reports are completing successfully in many cases — the failures are primarily impacting on-demand exports initiated through the self-service UI. What's next: - We are setting up enhanced diagnostics in our development environment, where we can now reliably reproduce the issue, to pinpoint the exact failure point. - We have brought in additional engineering resources with deep platform expertise to assist and expedite a resolution. - Continual working session is scheduled for tomorrow to drive toward a root cause.

Thank you for your patience while our team investigated this issue. We can confirm that analytics report exports are now restored and functioning across all environments, including EU. Customers should be able to generate and download reports successfully. Our engineering team identified that the reporting service was encountering intermittent resource contention issues, specifically, database connections were not being released correctly under load, causing export requests to time out before completing. As usage of the reporting feature increased, this underlying issue became more pronounced and eventually impacted all export attempts. We deployed a fresh version of the data export service, which resolved the immediate resource contention and restored report processing. Following the deployment, our team successfully validated report generation across multiple customer accounts and date ranges, including large 365-day reports that had previously been failing. We have implemented additional monitoring to detect and respond to any future failures more quickly. We are in a monitoring state and continue to stay alert to react to any incoming reports of failures.

After a period of 24 hour monitoring we are considering this incident as resolved. An RCA will be available to your customer representative the week of 6/15 please reach out to them for more information.

We are currently investigating candidate videos not playing in the Evaluator experience. A workaround exists to use Firefox if available.

We have identified the issue stemming from an update to Chrome based web browsers to version 149 impacting the video playback capabilities. We are working towards a solution.

We are continuing to work on a fix for this issue.

We have a fix for candidate videos failing to play in the evaluator moving through our test environments for validation.

A fix has been pushed and verified on all production environments.

We are currently investigating an issue where when attempting to access sections of the Recruiter experience (e.g., Jobs, Job Templates, or Candidates) the T2O application is returning a "Page Not Found" or "An Unexpected Error Occurred" in our EU environment. We are also investigating related reports of intermittent issues accessing interviews in EU as well. We do not have reports of this happening outside of our EU environment.

We have implemented a fix to resolve the issue causing errors across the T2O application in the EU environment. We see errors noticeably declining across the affected services and in testing have been able to access all sections of the platform successfully. If you encountered any errors when attempting to add candidates via integration during this disruption, you will need to re-initiate the request. In the meantime we are continuing to monitor the environment and test the platform to ensure stability.

Our EU environment remains stable and we are no longer seeing errors or receiving reports of continued issues. We will continue to monitor internally and thank you for your patience as we worked to resolve this incident.

We are currently investigating this issue.

We are actively investigating reports of users encountering "Page Not Found" errors when attempting to log into the EU platform. We will provide another update within the hour or as soon as we have more information.

Service mitigation steps have been completed, and EU platform login availability is returning to normal. We are actively monitoring the environment to ensure continued stability.

Following the mitigation steps taken earlier, system performance has remained stable. EU platform login services are fully operational, and the incident is now resolved. We appreciate your understanding as we worked to restore service.

Video processing is currently experiencing a backlog. A third-party service disruption is preventing our systems from scaling to meet current demand. We are monitoring the external recovery efforts.

Our internal mitigation efforts have stabilized video processing speeds. While the third-party service disruption persists, our systems are now maintaining a steady throughput and keeping pace with current demand. Users may still experience slightly longer-than-usual processing times for live interviews, but all videos are completing successfully. We will continue to monitor performance internally.