Is HireVue down?

We are currently investigating a service degradation with regards to assessments within our EU/AU environment.

The issue has been identified and we are working bringing performance back to operational.

We have resolved the issue and restored the assessment service back to operational.

We are currently investigating reports of intermittent performance issues and access errors impacting specific platform pages. Our engineering team is actively examining system logs and database health to identify the root cause, including potential connections to recent maintenance. We are working to restore full functionality and will provide further updates as we continue our investigation.

We are continuing to investigate this issue.

We are actively executing a mitigation plan to return the platform to full functionality as quickly as possible. We apologize for the inconvenience and will continue to provide progress updates as we resolve performance issues.

Our team is actively working on a series of performance improvements to resolve the current disruption. Some users may continue to experience errors while accessing T2O US. We do not yet have an ETA for full resolution but will continue to post hourly updates until fully resolved, or sooner if there is material change. We apologize for the disruption this is causing.

Our team continues actively working to resolve the current disruption. Users may still be unable to access T2O US. We do not yet have an ETA for full resolution and will continue to post hourly updates until fully resolved, or sooner if there is material change. We recognize this is affecting your team's productivity and appreciate your patience.

As part of our mitigation efforts, we have temporarily disabled integrations to T2O US. Users may still be unable to access T2O directly. Integrations will be restored once the system has stabilized; we will confirm here when that happens. Note: Title has been updated to accurately reflect current impact.

Platform functionality has been partially restored on T2O US. We are focused on bringing integrations back on line for T2O US and will confirm here once that work is complete. Note: Title has been updated to accurately reflect current impact.

Platform functionality remains in a partially restored state on T2O US. Some users may continue to experience intermittent issues on specific pages. Integrations remain disabled while we finalize and deploy a permanent fix; we will confirm here once they are restored. We will continue to post hourly updates until fully resolved, or sooner if there is material change.

Platform functionality has been fully restored on T2O US. We have re-enabled ATS Integrations and Public API services. Some users may experience intermittent slowness while the system catches up on all processes. We will continue to closely monitor performance to ensure full resolution.

We are currently investigating an issue affecting the Jobs and Job Templates pages on T2O US, where some users may experience errors. In addition, some candidates may experience intermittent slowness when taking an interview. Our team has identified a likely contributing factor and is actively working on a fix. We will continue to provide updates as we make progress, or sooner if there is material change.

We are actively remediating the issue affecting the Jobs and Job Templates pages on T2O US. If you need to view a job tied to a specific candidate, you can go to Candidates, open that candidate's activity, and select "Go To Job Stage" from the actions menu. Impact to candidates taking interviews has been resolved. We will continue to provide hourly updates as we make progress, or sooner if there is material change.

The issue affecting the Jobs and Job Templates pages on T2O US has been resolved. We will continue to monitor performance to ensure continued stability. Note: Title has been updated to reflect current impact.

We are currently investigating an issue affecting the Jobs and Job Templates pages on T2O US, where some users may experience errors. We will continue to provide updates as we make progress, or sooner if there is material change.

As part of our ongoing remediation of the Jobs and Job Templates page issue on T2O US, the Assessment Names and Interview Counts columns on the Jobs page will temporarily show as blank. This is an intentional, temporary change to reduce load while we work toward a permanent fix, and does not reflect a loss of underlying data. We will confirm here once these columns are restored. We will continue to provide updates as we make progress, or sooner if there is material change.

Remediation of the Jobs and Job Templates page issue on T2O US is now being monitored. The Assessment Names and Interview Counts columns on the Jobs page will remain temporarily blank to reduce load while we work toward a permanent fix. This is intentional and does not reflect a loss of underlying data. We are actively working on reported timeout issues on Live and On-Demand interview grids, applying the same optimization as the Jobs and Job Templates pages. We will continue to provide updates as we make progress, or sooner if there is material change.

We are actively working on reported timeout issues on Live and On-Demand interview grids, applying the same optimization as the Jobs and Job Templates pages. We are pausing status updates until tomorrow morning.

T2O is fully operational. We are continuing to monitor performance.

T2O is fully operational. We have continued to monitor performance throughout the day and have determined this incident to be fully resolved. Note: the Assessment Names and Interview Counts columns on the Jobs page remain temporarily blank. This does not reflect a loss of underlying data and will be restored.

We are investigating an issue that is causing Microsoft Teams-integrated customers to be unable to schedule Live Video interviews, with "unexpected error" or "invited invalid date."

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We have implemented a fix to resolve the issue causing the errors. If you encountered any errors when attempting to use the Team's integration, please try the request again.

We are no longer seeing errors. We will continue to monitor the issue internally and thank you for your patience as we worked to resolve this incident.

We are investigating an issue where requests to generate reports through out in-app analytics tab are, in most cases, failing to produce results.

We still continue to investigate the root cause of continued analytic reports failing to generate through our in-app analytics section.

Current Status: Our engineering team has been actively investigating and has made meaningful progress in narrowing down the source of the issue. We've confirmed this is related to how export processes interact with our database infrastructure under certain conditions — not a data integrity issue. Your underlying data remains unaffected. What we've done: - Conducted a thorough review of export query performance across all affected environments. - Ruled out several potential causes, including database replication and cluster capacity. - Identified that scheduled/automated reports are completing successfully in many cases — the failures are primarily impacting on-demand exports initiated through the self-service UI. What's next: - We are setting up enhanced diagnostics in our development environment, where we can now reliably reproduce the issue, to pinpoint the exact failure point. - We have brought in additional engineering resources with deep platform expertise to assist and expedite a resolution. - Continual working session is scheduled for tomorrow to drive toward a root cause.

Thank you for your patience while our team investigated this issue. We can confirm that analytics report exports are now restored and functioning across all environments, including EU. Customers should be able to generate and download reports successfully. Our engineering team identified that the reporting service was encountering intermittent resource contention issues, specifically, database connections were not being released correctly under load, causing export requests to time out before completing. As usage of the reporting feature increased, this underlying issue became more pronounced and eventually impacted all export attempts. We deployed a fresh version of the data export service, which resolved the immediate resource contention and restored report processing. Following the deployment, our team successfully validated report generation across multiple customer accounts and date ranges, including large 365-day reports that had previously been failing. We have implemented additional monitoring to detect and respond to any future failures more quickly. We are in a monitoring state and continue to stay alert to react to any incoming reports of failures.

After a period of 24 hour monitoring we are considering this incident as resolved. An RCA will be available to your customer representative the week of 6/15 please reach out to them for more information.

We are currently investigating candidate videos not playing in the Evaluator experience. A workaround exists to use Firefox if available.

We have identified the issue stemming from an update to Chrome based web browsers to version 149 impacting the video playback capabilities. We are working towards a solution.

We are continuing to work on a fix for this issue.

We have a fix for candidate videos failing to play in the evaluator moving through our test environments for validation.

A fix has been pushed and verified on all production environments.