HireVue experienced a major incident on March 12, 2026 affecting Interviews - On Demand and Interviews - On Demand and 1 more component, lasting 3h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 12, 2026, 11:30 PM UTC
We are currently investigating a reported service degradation specifically affecting audio recording for T2O candidate responses. While core platform functions—including standard question types and the new candidate experience—remain fully operational, we have identified a recording failure affecting a subset of specific account configurations. We are making every effort to identify the root cause and restore full functionality as quickly as possible. We apologize for this disruption and will provide further updates as our investigation progresses.
- investigating Mar 13, 2026, 12:22 AM UTC
We are continuing our investigation. We believe we have found the root cause and are working to confirm.
- identified Mar 13, 2026, 12:38 AM UTC
Following our investigation into the T2O audio recording failures affecting specific account configurations, we have identified the root cause. While core platform functions—including standard question types and the new candidate experience—remain unaffected, we are now actively developing and testing a fix to restore audio recording for the impacted accounts. All other question formats and the new candidate experience continue to function as expected. We are making every effort to deploy this fix as quickly as possible to resolve the disruption. We apologize for the inconvenience and will provide an update once the deployment is complete.
- monitoring Mar 13, 2026, 01:23 AM UTC
Following the successful deployment of a fix, we have fully restored T2O audio recording functionality for all account configurations. While core platform functions—including standard question types and the new candidate experience—remained operational throughout the incident, we have verified that the specific degradation affecting audio responses is now resolved. Our technical teams have performed a comprehensive review of all system components and have confirmed that the fix is stable. We have also verified that no other services were impacted as a result of this incident. We will continue to monitor in order to ensure there are no additional impacts to customers.
- resolved Mar 13, 2026, 02:57 AM UTC
The team has continued to monitor the status of this incident and has confidence in making this as resolved. Thank you for patience as we worked through fixing this issue.