HireVue incident
Video Processing Delay (Third-party Service Disruption)
Resolved after 6 hours 9 minutes, affecting Evaluations, on May 1, 2026.
Our internal mitigation efforts have stabilized video processing speeds. While the third-party service disruption persists, our systems are now maintaining a steady throughput and keeping pace with current demand. Users may still experience slightly longer-than-usual processing times for live interviews, but all videos are completing successfully. We will continue to monitor performance internally.
Affected components
Update timeline
- monitoring May 01, 2026, 04:36 PM UTC
Video processing is currently experiencing a backlog. A third-party service disruption is preventing our systems from scaling to meet current demand. We are monitoring the external recovery efforts.
- resolved May 01, 2026, 10:46 PM UTC
Our internal mitigation efforts have stabilized video processing speeds. While the third-party service disruption persists, our systems are now maintaining a steady throughput and keeping pace with current demand. Users may still experience slightly longer-than-usual processing times for live interviews, but all videos are completing successfully. We will continue to monitor performance internally.
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