HireVue incident

Error 500.30 App Failing to Start

Minor Resolved View vendor source →
Started
Mar 07, 2026, 04:02 PM UTC
Resolved
Mar 07, 2026, 08:29 PM UTC
Duration
4h 26m
Detected by Pingoru
Mar 07, 2026, 04:02 PM UTC

Affected components

Admin / RecruiterInterviews - CodeVueInterviews - On Demand

Update timeline

  1. investigating Mar 07, 2026, 04:02 PM UTC

    We are currently investigating an issue with an increased error rate in our webservers leading to users and candidates experiencing interruptions in using T2O on our US environment. Refreshing the page when encountering the error has show as a successful workaround in the mean time.

  2. monitoring Mar 07, 2026, 05:27 PM UTC

    We have identified a web server that was encountering a significant amount of errors. We have removed the web server from the pool and have seen activity return to normal. We will continue to monitor the T2O US service.

  3. resolved Mar 07, 2026, 08:29 PM UTC

    After removing the affected web server from the workflow, we have repaired the server and it is running smoothly again. It's been re-added to the pool and operations are running as expected. We are closing the incident as resolved.

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